About Us

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

About the Role

An EDB Specialised Consultant of Deposits and Payments plays a key role in providing expert support and delivering superior customer service as part of the Specialised Team within the Contact Centre.

Our team processes international and domestic transfers with no limit over the phone and services high-value V2Plus products. This role is dedicated to delivering outstanding customer service and operates within one of the highest financial risk teams in the Contact Centre. It requires a high level of attention to detail and accuracy, along with significant responsibility for effective risk management.

*Office attendance is required during training and the model office period until proficiency is achieved.

Role Type: Permanent
Role Location:  833 Collins Street, Docklands VIC 3008
Work Hours:  Full-time, 40hrs/week
 

What will your day look like?

Our Deposits & Payments bankers are responsible for delivery of superior customer service within the Customer Contact Centre.

• Process high-value international and domestic transfers for customers over the phone with high standards of accuracy and attention to detail in a team that carries one of the highest levels of financial risk within the Contact Centre.
• Perform transactions involving Foreign Currency Money Orders and High-Value V2 Plus products.
• Identify and mitigate risks by detecting fraudulent, scam, or non-compliant payments, with values up to $2 million per month.
• Collaborate closely with internal stakeholders such as Fraud, Scam, and Financial Crime teams to ensure compliance and customer protection.
• Build strong customer relationships by resolving enquiries promptly, accurately, and empathetically, aiming for first-contact resolution.
• Demonstrate flexibility and availability to meet customer needs during critical interactions.
• Identify customers experiencing hardship and vulnerability and raise referrals as per business process.
• Record all complaints and customer dissatisfaction appropriately as per ASIC's Regulatory Guide 271

What will you bring?

To grow and be successful in this role, you will ideally bring the following:

• Great communication skills - ability to be clear and concise, while engaging in a conversation with energy.
• Keen to details - ability to remain focused and follow processes correctly.
• Empathy and customer focused - ability to demonstrate genuine empathy, has genuine desire to help and educate customers, and deliver a memorable personalised service experience.
• Resilient

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

So why join us?

From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.

But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.

We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.

At ANZ, you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you're a candidate with a disability or access requirement, and have an enquiry about the support provided, please let us know on your application or visit ANZ Accessibility and Inclusion Programs for alternate contact methods.

To find out more about working at ANZ, visit https://www.anz.com.au/careers. You can apply for this role by visiting ANZ Careers and searching for reference number 108799 .
 

Job Posting End Date

16/01/2026 , 11.59pm, (Melbourne Australia)