About Us

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal to improve the financial wellbeing and sustainability of our millions of customers.

About the Role

Capability And Change Manager will be responsible for management of adoption and utilisation of Procurement processes, frameworks, tools and systems by Business, Suppliers and Procurement Users, developing the change management, communication and training plans and tools to support adoption of designs ensuring they are used as designed. Also, you will manage change health-check programs for each change element using lead indicators to help identify risks and opportunities to improve adoption working with relevant stakeholders on actions, Training needs and management, upkeep & maturity of Procurement content and knowledge exchange.

Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.

Role Type: Permanent
Role Location: 833 Collins Street, Docklands, VIC 3008
Work Hours: Full-time (40 hours/ week)

What will your day look like?

As a Change & Capability Manager, you are accountable for:

• Oversee deployment and implementation of new Procurement methodologies, frameworks, and processes to maximise adoption; provide feedback to Work Design/GPO for ongoing design refinements.
• Ensure robust change management strategies for all projects and continuous improvement initiatives, covering analysis, planning, implementation, communication, and risk considerations.
• Identify and engage key stakeholders; conduct impact analysis and assess change readiness.
• Develop strategies to drive and sustain adoption across Group Procurement and Business stakeholders in collaboration with Work Design/GPO.
• Create assessment and health-check frameworks to measure success; track adoption trends and risk areas through lead indicators and qualitative/quantitative metrics.
• Manage network of change champions to sponsor and disseminate change.
• Govern content for digital playbook, knowledge exchange, ANZ.com, and Portal; manage content strategy, maintenance, and SME network to ensure compliance and capability maturity.
• Support Procurement Leadership in communication strategy; ensure design, development, and delivery of collateral aligns with objectives and uses appropriate channels.
• Maintain competency framework with Procurement Leadership, leveraging best practices to keep skills current.
• Oversee training needs analysis; refine curriculum, content, participation tracking, and capability uplift. Manage training strategy and providers to optimise annual budget.
• Partner with stakeholders on capability assessment approach and plans to address gaps through coaching and technical training. 

What will you bring?

To grow and be successful in this role, you will ideally bring the following:

• Highly effective communicator able to develop communication content, and compelling messaging that resonates and is for fit for 
  purpose to diverse audience groups
• Leadership skills to drive change programs forward and influence stakeholders
• Ability to see the through the ‘after’ state of the change – clearly defining the direction and purpose of a change initiative
• Strategic analysis and planning of change and adoption strategies
• Deep understanding of the change management principles and best practices
• Experience in managing change
• Digital literacy
• Knowledge of Procurement and Source to Pay processes
• Project management experience and certification
• Design thinking experience 

So why join us?

From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.

But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.

We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.

At ANZ, you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you're a candidate with a disability or access requirement, and have an enquiry about the support provided, please let us know on your application or visit ANZ Accessibility and Inclusion Programs for alternate contact methods.

To find out more about working at ANZ, visit https://www.anz.com.au/careers. You can apply for this role by visiting ANZ Careers and searching for reference number 106550 .
 

Job Posting End Date

09/12/2025 , 11.59pm, (Melbourne Australia)