About Us

About the Role

As a Change & Implementation Manager in Deposits & Payments, you will be instrumental in strengthening ANZ’s enterprise document management strategy - uplifting capability, improving future‑state processes, and enhancing how the bank manages and surfaces critical documents. As part of this broader objective, you will also play a critical role in the Suncorp Migration program by driving end‑to‑end delivery, shaping the implementation approach, preparing impacted teams, and ensuring migrated Suncorp documents are seamlessly accessible for customers and staff from Day 1.

You will lead and execute hands‑on change, both business and technology, communications, training, and implementation activities, coordinate release readiness across all stakeholder groups, and provide strong PMO support across planning, delivery, coordination, and reporting to the program’s Change pillar.

Role Location: L5A/833 Collins Street, Docklands

Role Type: 12- Month Fix Term

What will your day look like?

As a Change & Implementation Manager, you are accountable for:

• Leading and delivering the Change Management and Implementation pillars end‑to‑end - setting direction, defining priorities, shaping deliverables, and ensuring all change outcomes for the initiative are successfully landed and sustained.
• Owning the full change lifecycle, applying structured change techniques to assess impacts, identify risks and readiness gaps, define mitigation actions, and ensure all business, operational, and customer considerations are incorporated into delivery planning.

• Working hands‑on within the team and partnering with ANZ business units, technology teams, and vendors to understand solution impacts, prepare affected groups, and plan and execute all change and implementation readiness activities, while also flexing into other workstreams as needed for support (e.g. Testing, Business Analysis).

• Raising, managing, and coordinating technology Change Requests (CRs) - ensuring accuracy, driving approvals, managing scheduling, and working closely with impacted businesses and technology to ensure safe and controlled implementation.

• Leading the initiative’s change, risk and governance requirements - developing high‑quality business readiness artefacts (e.g. readiness and transition plans, implementation guides), maintaining audit‑ready documentation, completing governance processes and approvals, and ensuring implementation activities meet ANZ standards, while coordinating with the Change pillar, other initiatives and impacted stakeholders across change, communications, training and release.

• Working closely with technology and program delivery teams to plan, coordinate, and track release activities - ensuring dependencies, sequencing, cutover steps, and implementation timings are fully understood and managed.

What will you bring?

To grow and be successful in this role, you will ideally bring the following:

• A can-do attitude and willingness to ‘roll up your sleeves’ with the team to get delivery across the line in a fast-paced VUCA (volatile, uncertain, complex and ambiguous) project environment, flexing consistently between your SME capabilities and team priorities that require swarming.
• Demonstrated capability in end‑to‑end change impact assessment, analysing current vs. future state processes, identifying readiness gaps, and shaping targeted transition activities using proven change management frameworks and tools.
• Experienced in operational and technical impact analysis, preparing implementation and cutover plans, coordinating deployment activities, and managing readiness and risks through structured release management practices.
• Strong functional experience or expertise in one or more of the following disciplines: Change Management, Release Management, Business/Technical Analysis, Risk Management, and/or Project Management.
• Exceptional stakeholder‑management skills and an adaptable working style are must‑haves, as the role requires engaging effectively with Business Owners across multiple Business Units, Leadership Teams, other initiatives, technology teams, and vendors.
• Experience supporting large‑scale technology migration programs, with a solid understanding of technology delivery, solution architecture, and technical requirements documentation.
• SME-level knowledge of document management services and their related technology stacks is desirable.

• Demonstrated ability to deliver on time with different project delivery methodologies (Agile and Waterfall), supported by advanced documentation, facilitation and governance skills that ensure strong initiative hygiene and change delivery integrity (e.g. detailed change plans, release artefacts).
• Skilled in conflict resolution and complex problem‑solving, able to navigate challenging stakeholder dynamics and respond effectively to unexpected issues.

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

So why join us?

From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.

But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.

We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.

At ANZ, you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you're a candidate with a disability or access requirement, and have an enquiry about the support provided, please let us know on your application or visit ANZ Accessibility and Inclusion Programs for alternate contact methods.

To find out more about working at ANZ, visit https://www.anz.com.au/careers. You can apply for this role by visiting ANZ Careers and searching for reference number 108855 .

Job Posting End Date

05/03/2026 , 11.59pm, (Melbourne Australia)