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Care for Customer Specialist

Care for Customer Specialist

Req ID:  29970
Department:  NBC Care for Customer (30110112)
Division:  Australia Commercial (T22000)
Job Family:  Banking / Core (default)
Location:  Docklands

About the role

At ANZ our purpose is to shape a world where people and communities thrive. We’re making this happen by improving the financial wellbeing and sustainability of our customers so they can achieve incredible things– whether they’re buying a home, building a business or saving for things big or small.


Small Business Banking is a growing and exciting place at ANZ that is critical to our purpose of Helping People and Communities Thrive. Our aspiration is to be the best bank for business owners to start, grow and run in Australia by offering a comprehensive range of products and offerings.


Our customer focused proposition and committed team has generated significant growth, and we now have a number of opportunities for customer centric professionals to join us and help build on our success.


As a Care for Customer Specialist, you will focus on delivering a great on boarding experience to drive customer engagement and complete 12 month check ins. You will ensure customers activate (access and use) their recently opened commercial products, check for other cross-sell opportunities, educate and build customer confidence in ANZ digital business solutions.


Role Location: 833 Collins Street, Docklands VIC 3008

Role Type: Permanent, Full Time *multiple vacancies available

What will you bring?

To grow and be successful in the role, you will ideally bring the following:


  • Genuine passion for helping business owners start up, grow and run their business

  • Strong customer focus and understanding customer needs and ability to complete requests/solution implementation end to end     

  • Ideally have a proven track record demonstrating excellent results working on KPIs/targets

  • Phone-based customer service experience and financial services exposure are ideal, but not required

  • Ability to understand a wide array of products and complex situations would be preferred

  • Understanding of small business & commercial markets would be highly regarded


You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

Why join us?

There’s something special about being part of ANZ.  From the moment you join us, you’re part of a team working towards a common goal: improving the financial wellbeing and sustainability of our millions of customers.


But it’s not just our customers who’ll feel your impact. You’ll feel it too. Because at ANZ, you’ll have the resources and community you need to take the next big step in your career, towards even bigger things in the future.


We offer a range of benefits tailored to the countries in which we operate including Health and Wellbeing programs and flexible working arrangements.


You’ll also enjoy working in a diverse and inclusive workplace where the different backgrounds, perspectives and life experiences of our people are celebrated. We encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability, let us know how we can provide you with additional support.


To find out more about working at ANZ or to view other opportunities visit You may apply for this role by visiting ANZ Careers and searching for reference number 29970. 

Job Posting End Date

30/01/2023image, 11.59pm, (Melbourne Australia)

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