About Us

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

About the Role

As a Capability Lead, Delivery Excellence in our team, you will lead all learning, talent and associated communication activities as part of strengthening delivery capability across the organisation. This includes an in depth understanding and experience in conceptualising, designing, and facilitating learning interventions (e.g. virtual learning, e learning, building artefacts etc) and services in relation to project management and governance. 

You will focus on developing and managing career pathways for key delivery roles. This includes planning, establishing, and overseeing processes for identifying high-potential talent, creating a succession planning framework, and implementing long-term talent management strategies that align with the organization's overall objectives.

Your role will also involve creating and executing effective communication strategies to foster communities of practice, enhance brand awareness, and clearly convey learning outcomes to executives and the wider delivery community. Additionally, the Capability Lead, Delivery Excellence will play a crucial role in organizational change management, ensuring that learning and training are embedded in a sustainable manner across the organization.

Reporting to the Head of Delivery Excellence, the Capability Lead, Delivery Excellence will collaborate closely with subject matter experts and senior stakeholders in Delivery to offer consultative support on initiatives related to learning, talent management, and communications.

Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.

Role Type: Permanent
Role Location: 833 Collins Street, Docklands VIC 3008
Work Hours: Full time

What will your day look like?

As a Capability Lead, Delivery Excellence, you will:

• Design and facilitate the implementation of training programs and learning artefacts to support delivery excellence

• Design, develop and implement process for identifying, selecting and growing pipeline of high potential employees in critical roles

• Develop and maintain strong working relationships with internal and external stakeholders to develop and implement a cohesive, integrated, and comprehensive offering of training and learning programs

• Develop and implement effective communication strategies that build Delivery Excellence brand awareness, and lead to promotion of Delivery Excellence presence within the Delivery community

• Support the launch, preparation, and communication of annual CEO Delivery Excellence Awards

What will you bring?

To grow and be successful in this role, you will ideally bring the following:

• Specialist in depth understanding and experience in conceptualising, designing, and developing learning programs and services and learning artefacts

• Expert in planning and developing talent processes like succession planning frameworks to ensure employee growth and engagement

• Actively listen, understand, and respond to stakeholders

• Demonstrate a wide degree of creativity in thought and speech to articulate concepts

• Adept at understanding abstract concepts, business problems and needs and translating them into learning and talent objectives and design

• Consider the immediate and future aims and goals of the Delivery Excellence team when prioritising own work

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

So why join us?

From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.

But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.

We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.

At ANZ, you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you're a candidate with a disability or access requirement, and have an enquiry about the support provided, please let us know on your application or visit ANZ Accessibility and Inclusion Programs for alternate contact methods.

To find out more about working at ANZ, visit https://www.anz.com.au/careers. You can apply for this role by visiting ANZ Careers and searching for reference number 91098 .
 

Job Posting End Date

04/04/2025 , 11.59pm, (Melbourne Australia)