About Us

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At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

About the Role

A critical component of our enterprise transformation is ‘Program PACT’ (People, Accountabilities, Customers and Trust), which has been established to deliver better customer, risk and business outcomes through sustainable improvements to ANZ’s non-financial risk management practices.  

Our Talent & Culture team is a critical enabler of Program PACT and is also responsible for key deliverables, focused on: transforming our organisational and risk culture; strengthening performance and remuneration frameworks; and building the capabilities our people need to manage risk well and deliver results at pace, in the right way.

As a Business Analyst with the PACT program, you will support the planning, delivery and oversight activities for the Talent & Culture workstreams. You will play an integral part in ensuring committed activities are well-planned and delivered on time to meet stakeholder expectations, with robust oversight and controls in place to govern program execution.

ANZ gives all our people great opportunities to try new things, learn and grow. In this role, you’ll be building your future, while helping to build ours.

Role Type: Permanent , Secondment 9 months 
Role Location:  L5B /833 Collins Street, Docklands VIC 3008
Work Hours: Full time, 40 hrs/week

What will your day look like?

As a Business Analyst in the Talent & Culture PACT workstreams, you will be: 

• Supporting the planning, delivery and reporting of workstream deliverables by collaborating across teams to gather, document, and manage project requirements. 
• Designing activities and delivery plans, and monitoring progress and quality data to identify opportunities or areas requiring focus.
• Assisting with translation of business requirements and feedback into actionable and sustainable solutions.
• Applying your knowledge and expertise by combining and interrogating qualitative and quantitative data to identify patterns and trends, providing meaningful insights to improve delivery outcomes.
• Actively identifying, managing and remediating delivery risks and issues. 
• Creating and maintaining key analysis artifacts, such as business requirements, process maps, specifications, and decision logs.
• Developing, analysing and overseeing of reporting to track progress and outcomes against target state.
• Supporting the PACT program’s operating model and delivery cadences by demonstrating a strong understanding of risk management practices and behaviours.
• Actively participating in program and delivery stream cadences.

What will you bring?

To grow and be successful in this role, you will ideally bring the following:

• A can-do attitude and willingness to ‘roll up your sleeves’ with the team to get delivery across the line in a fast-paced environment, flexing consistently between your SME capabilities and squad priorities that require swarming. 
• Strong functional experience or expertise in one or more of the following disciplines: Business Analysis, Project/PMO Management, Test Management and/or Execution, and/or Change Management.
• Strong communication/presentation skills and be highly experienced in preparing and conducting workshops, eliciting, documenting and managing requirements using a broad range of innovative elicitation practices/techniques (i.e. HCD Toolkit, Process Modelling, Use Cases, Stories, Acceptance Criteria, Interface Specifications etc.) 
• Experience leveraging data systems and tools and conducting detailed analytical activities such as process modelling, testing, gap analysis, solution assessment and change transition to meet customers’ business needs.
• Experience in creating and owning risk and change analysis documentation and exposure to change/project governance frameworks.
• Experience with business case creation and analysis, cost/value estimations and project benchmarking against these metrics.
• Proficiency with collaboration tools (JIRA, Confluence, Sharepoint, Teams etc.).
• You have a record of delivering on time and budget with different project delivery methodologies and internal governance frameworks with some experience in Agile delivery, displaying initiative with a demonstrated ability to manage time & priorities in a fast-paced delivery environment. 
• An intense passion and curiosity for customers, their needs and wants, putting them at the centre of everything you do whilst optimising customer journeys and experiences.
• Interest in or affinity for Technology change. Previous technical experience or understanding of large-scale technology projects or document services will be highly regarded.

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

So why join us?

From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.

But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.

We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.

At ANZ, you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you're a candidate with a disability or access requirement, and have an enquiry about the support provided, please let us know on your application or visit ANZ Accessibility and Inclusion Programs for alternate contact methods.

To find out more about working at ANZ, visit https://www.anz.com.au/careers. You can apply for this role by visiting ANZ Careers and searching for reference number 124586 .
 

Job Posting End Date

15/10/2026, 11.59pm, (Melbourne Australia)