About Us

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

About the Role

As a Senior Home Loans PACT Specialist – Value Chain Performance Monitoring and Oversight, you will be responsible for driving the post-delivery implementation of PACT BAU activities across the Home Loans portfolio to meet obligations under the APRA Court Enforceable Undertaking (CEU). This role will focus on supporting the build out of the Home Loans Value Chain and Business Operation Model to identify, align and develop the business rhythms, metrics and indicators that will inform effective oversight.

This is a hands-on implementation role, focused on ensuring PACT deliverables are effectively embedded to Home Loans and sustainable for the future.

You will operate across the end-to-end Home Loans value chain, working with business, risk, and enterprise program stakeholders to ensure monitoring of the Value Chain is embedded and sustainable, and aligned to enterprise expectations.

Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.

Role Type: 12 months
Role Location: Dockland 
Work Hours: Full-time

What will your day look like?

As a Senior Home Loans PACT Specialist – Value Chain Performance and Measurement, you will:

• Drive delivery of PACT Value Chain implementation and embedment activities across the Home Loans Portfolio, ensuring milestones are achieved in line with agreed timelines.
• Work with Value Chain Partners to develop the Performance Measurement and Monitoring view of Home Loans, working across Operational, Governance and Risk metrics to develop the Measurement and Monitoring approach.
• Embed Value Chain Measurement and Monitoring into business processes and rhythms, ensuring changes are understood, adopted, and sustainable.
• Develop sustainable rhythms to link effective Change Initiative Delivery with Process Governance and Value Chain oversight to support effective NFR Management and Monitoring.
• Engage with stakeholders across the value chain to build out Value Chain activities and resolve delivery blockers.
• Support the preparation of Working Group and RMF packs, including status reporting and escalation of risks/issues.

What will you bring?

To grow and be successful in this role, you will ideally bring the following:

•    Qualifications in political studies, public policy, law, commerce or similar
•    Experience in managing and influencing internal and external groups of complex stakeholders
•    Highly developed written and oral communications skills and experience in communications in a large company
•    Ability to interpret and simplify complex information
•    Understanding of/experience of working in financial services across multiple business units
•    Extensive background in government, public policy or corporate affairs roles

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

So why join us?

From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.

But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.

We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.

At ANZ, you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you're a candidate with a disability or access requirement, and have an enquiry about the support provided, please let us know on your application or visit ANZ Accessibility and Inclusion Programs for alternate contact methods.

To find out more about working at ANZ, visit https://www.anz.com.au/careers. You can apply for this role by visiting ANZ Careers and searching for reference number 126174 .
 

Job Posting End Date

30/10/2026, 11.59pm, (Melbourne Australia)