About Us

At ANZ, we're shaping a world where people and communities thrive. Within Mobile Lending, we partner with franchisees to deliver exceptional customer outcomes while driving growth, performance and innovation.

About the Role

As the Senior Lead, Franchisee Capability & Development, you will lead the strategy, design and delivery of learning and capability programs across ANZ's Mobile Lending franchise network. Working closely with business leaders and stakeholders, you'll build capability pathways that accelerate productivity, strengthen performance and support sustainable business growth.

Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.

Role Type: Permanent, Full-time
Role Location: L5A/833 Collins St, Victoria, Docklands 3008, Australia
Work Hours: 40 Hours/Week

What will your day look like?

• Lead the franchisee capability strategy, curriculum roadmap and learning calendar.
• Design tailored learning pathways for franchisees and Loan Writers at different stages of growth.
• Deliver onboarding, workshops, masterclasses and development programs.
• Partner with stakeholders to identify capability needs and implement practical solutions.
• Use performance data and insights to measure impact and continuously improve learning outcomes.
• Develop engaging learning resources, toolkits and capability content.
• Drive governance, prioritisation and continuous improvement across the capability portfolio.

What will you bring?

• Extensive experience in learning, capability, performance enablement or organisational development.
• Strong curriculum design, facilitation and stakeholder management skills.
• Ability to translate complex business and lending concepts into practical learning solutions.
• Experience using data and insights to identify capability needs and measure outcomes.
• Proven success leading strategic initiatives from design through to delivery and evaluation.
• Strong commercial acumen and a passion for driving business performance.

Experience in financial services, home lending, franchising or regulated environments will be highly regarded.

So why join us?

From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.

But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.

We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.

At ANZ, you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you're a candidate with a disability or access requirement, and have an enquiry about the support provided, please let us know on your application or visit ANZ Accessibility and Inclusion Programs for alternate contact methods.

To find out more about working at ANZ, visit https://www.anz.com.au/careers. You can apply for this role by visiting ANZ Careers and searching for reference number 126072 .
 

Job Posting End Date

06/11/2026, 11.59pm, (Melbourne Australia)