About Us

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

About the Role

We're looking for a Remediation NFRI SME to join our risk and remediation team as a Journey Expert and NFRI Tools SME. This role will provide subject matter expertise across the management and remediation of Non-Financial Risk Issues (NFRIs), with a specific focus on owning, mapping and modernising the end-to-end remediation tooling and customer/process journeys used to resolve NFRIs, ensuring regulatory obligations, customer outcomes, and governance requirements are effectively addressed.

Working closely with Risk, Compliance, Business, and Technology stakeholders, you'll play a lead role in our Refund Portal & Remediation Tooling Modernisation initiative, supporting the delivery of remediation initiatives from assessment and planning through to implementation and closure.

Role Type: 11 months Secondment, Full-time
Role Location: 833 Collins Street, Docklands, Victoria 3008 
Work Hours: 40 Hours

What will your day look like?

• Lead and support remediation activities for complex NFRIs.

• Translate risk findings, audit outcomes, and regulatory requirements into actionable remediation plans.

• Act as the Journey Expert and NFRI Tools SME, mapping and optimising end-to-end remediation journeys to identify tooling and process modernisation opportunities.

• Partner with business, risk, and technology teams to define scope, impacts, dependencies, and solutions for the NFRI tooling modernisation roadmap.
 
• Facilitate workshops and stakeholder discussions to drive alignment and issue resolution.

• Monitor remediation progress, risks, and governance requirements.

• Support root cause analysis, impact assessments, and remediation reporting.

• Ensure remediation outcomes meet audit, compliance, and regulatory expectations.

• Partner with Technology and Data Engineering to consolidate remediation tooling onto cloud platforms, build trusted and governed remediation data assets, and enable straight-through remediation processing.

• Contribute to continuous improvement of remediation and risk management practices and the NFRI tools modernisation roadmap.

What will you bring?

• Experience in Remediation, Operational Risk, Compliance, Audit, or Non-Financial Risk Management.

• Strong understanding of NFRI frameworks, issue management, and remediation methodologies.

• Demonstrated experience as a subject matter expert for remediation tooling platforms and/or customer or process journey mapping.

• Excellent stakeholder engagement and communication skills.

• Proven ability to work across complex, fast-paced environments.

• Strong analytical, problem-solving, and governance capabilities.

• Experience using tools such as Jira, Confluence, Archer, or ServiceNow, and exposure to NFRI remediation tooling platforms, is advantageous.

• Experience with AWS (or other cloud platforms) and Big Data is highly regarded, given this role's direct contribution to the Remediation Tooling Modernisation roadmap.

So why join us?

From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.

But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.

We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.

At ANZ, you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you're a candidate with a disability or access requirement, and have an enquiry about the support provided, please let us know on your application or visit ANZ Accessibility and Inclusion Programs for alternate contact methods.

To find out more about working at ANZ, visit https://www.anz.com.au/careers. You can apply for this role by visiting ANZ Careers and searching for reference number.

Job Posting End Date

, 11.59pm, (Melbourne Australia)