At ANZ, we're committed to improving the financial wellbeing and sustainability of our customers. Our purpose is to shape a world where people and communities thrive, and we achieve this by bringing together talented people who are passionate about making a difference.

As a Customer Engagement Lead, you'll play a pivotal role in driving customer engagement and lead generation across our Mobile Lending business. You will design and deliver customer engagement programs, create compelling content, and work closely with key stakeholders to support business growth and enhance the customer experience.

 

This is an exciting opportunity for someone who enjoys combining strategy, creativity, stakeholder management and data-driven decision-making to deliver measurable outcomes.

 

 

In this role, you will:

• Develop and manage Mobile Lending's customer engagement roadmap, campaign calendar and delivery plans.
• Lead end-to-end customer engagement initiatives, from planning and content creation through to launch and performance measurement.
• Create clear, engaging and customer-focused content across multiple channels.
• Partner with Marketing, Digital, Product, Data and Distribution teams to deliver lead-generation activities that support business growth.
• Monitor campaign performance and customer insights to identify opportunities for optimisation and continuous improvement.
• Manage priorities, timelines, approvals, risks and stakeholder communications across multiple initiatives.
• Ensure all customer engagement activities align with ANZ's privacy, compliance, brand and regulatory requirements.

We're looking for someone who can build strong relationships, influence outcomes and deliver engaging customer experiences. You'll bring:

• Experience developing and managing customer engagement, communications or campaign programs.
• Strong content creation and communication skills, with the ability to simplify complex information for different audiences.
• Proven stakeholder management and business partnering capabilities.
• Experience using customer and performance insights to drive better engagement and business outcomes.
• Strong planning, organisation and project management skills, with the ability to manage competing priorities.
• A customer-first mindset and sound understanding of governance, risk and compliance requirements.

Bonus Points For

• Experience within financial services, home lending or another highly regulated industry.
• Knowledge of CRM, marketing automation, digital analytics or campaign management platforms.
• Experience with lead generation, customer journeys, sales funnels and conversion optimisation.
• Experience establishing new engagement programs, governance frameworks or content processes.