About Us

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

About the Role

As the Customer Due Diligence / Onboarding Strategy Lead, in our Business & Private Bank division, you will lead the Customer Due Diligence/Onboarding Strategy team by managing the end-to-end KYC / onboarding requirements for a seamless banker and customer journey. 

You and the team will execute on the Customer Due Diligence agenda for the customer & banker journey to define and implement optimal processes for financial crime and onboarding, linking KYC, channels, account set up including downstream impacts to digital access settings, etc. You will work with various enterprise programs, Divisions, Business Units and Operations in bringing together a seamless view of current state to define, build and deliver on strategic state and ongoing developments and maintenance. 

Your role requires understanding of AML/CTF legislative and regulatory environment, ANZ systems, processes and customer servicing.

Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.

Role Type: Permanent role 
Role Location: Can be based in any city within Australia 
Work Hours: 40 hours per week 

What will your day look like?

As the Customer Due Diligence / Onboarding Strategy Lead, you will be accountable for:

• Executing on the Customer Due Diligence/KYC/onboarding agenda accelerating the transition to the future state KYC lifecycle ensuring process integrity and alignment with Business needs
• Based on the strategic goals, defining the end-to-end Financial Crime/KYC/Onboarding priorities in collaboration with cross-functional leaders (e.g. Operations, Technology, Retail, Institutional, etc.)
• Creating an optimal KYC value proposition by developing a new level of strategic thinking and planning across Business & Private Bank
• Playing an active role in articulating the needs of Business & Private Bank customers in enterprise or Divisional programs, then oversee, coordinate and execute on all co-existence work 
• Working with Technology, Commercial Digital & Customer Experience team and other delivery partners to ensure the KYC/Onboarding approach and delivery receives appropriate priority to deliver the agenda
• Building the capability and capacity in your team to ensure they are engaged and able to deliver

What will you bring?

To grow and be successful in this role, you will ideally bring the following:

• Knowledge and understanding of the Financial Crime and KYC regulatory landscape (AML, CTF, etc.) with a view of how that integrates within Banking systems
• Demonstrates a strong customer focus, consistently championing for better outcomes for customers through proactive risk management, service excellence, and ethical decision-making
• A forward-thinker who envisions the broader landscape when dealing with the current landscape and/or limitations
• Strong ability to drive practical application of financial crime policies and procedures with the banker and customer focus
• Demonstrated ability to influence stakeholders and drive cross-functional collaboration
• Extensive experience in risk, financial crime, fraud or remediation roles

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

So why join us?

From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.

But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.

We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.

At ANZ, you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you're a candidate with a disability or access requirement, and have an enquiry about the support provided, please let us know on your application or visit ANZ Accessibility and Inclusion Programs for alternate contact methods.

To find out more about working at ANZ, visit https://www.anz.com.au/careers. You can apply for this role by visiting ANZ Careers and searching for reference number 111084 .
 

Job Posting End Date

18/03/2026 , 11.59pm, (Melbourne Australia)