Ko Mātou – About Us

Kia Hanga I Te Ao, E Ora Ai, E Tupu Ai, Te Tangata Me Te Kainga. At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

Mō te tūranga - About the role

As Head of Client Coverage Institutional - South Island you will be responsible for providing strong leadership and direction for ANZ’s Institutional teams based in Christchurch and driving ANZ’s strategic growth agenda in the region. This role will play a critical part in supporting our Institutional frontline teams to build strong customer engagement and deliver strategic relationship outcomes. You will also manage a portfolio of key Institutional customers and influence key decision makers (from CEOs to Treasurers) to ultimately position ANZ as the “trusted advisor”. As well as having key client responsibility, you will be directly responsible for a team of relationship managers and co-ordinating product support for the South Island customer base.

Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. The role is pivotal in developing a high performing origination function in Christchurch and continuing to grow our strong customer franchise alongside. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.

Role Type: Permanent, Fulltime

Role Location: Christchurch

Ka aha tō rā e kite ai? - What will your day look like

In a typical day or week, you will be responsible for:

• Leading frontline teams to drive strong customer engagement and relationship management outcomes
• Be the face of Institutional South Island to the market and within ANZ
• Managing key Institutional client relationships and driving growth outcomes
• Identifying and executing opportunities across the region, coordinating closely not only with Institutional product teams but also with the wider ANZ South Island team, working collaboratively with Business & Agri to ensure strong alignment and consistency
• Financial performance and driving growth across all product segments
• Working with other areas of Institutional to ensure frontline execution of strategy and initiatives (e.g., customer growth, retention/acquisition, change initiatives
• Direct Leadership: lead the Corporate relationship team, ensuring strategic alignment, operational excellence, and delivery of growth and insights
• Indirect Leadership: influencing and supporting Property Finance, Transactional Banking and Markets teams through collaboration, governance and shared priorities

Ōu Pūkenga? - What will you bring?

To grow and be successful in this role, you will ideally bring the following:

• Excellent leadership ability, with proven banking experience in achieving results through others and a track record in effective coaching and development of staff
• Strong customer service focus, relationship management skills, stakeholder management, networking and negotiation skills
• Experience in implementing initiatives to improve the experience, and needs fulfilment of customers
• Change-agile, ability to manage complexity/ambiguity and conflicting demands and build resilience in others so they are able to deliver results in a changing environment
• Data driven decision maker, curious and use data to interpret, draw insights and confirm decisions
• Strong knowledge of and exposure to credit risk and non-financial risk management frameworks, including the regulatory environment that ANZ operates in
  
  

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

He aha te take e uru ai koe ki a mātou? - So, why join us?

From the moment you join ANZ, you'll be part of a work whānau striving towards a common purpose: shaping a world where communities thrive.  

But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and community you need to take the next big step in your career.  

We're a diverse community at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to wellbeing services and discounts on selected products and services from ANZ and more.    

At ANZ you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of Aotearoa New Zealand's communities and this is one of the reasons that has inspired us to develop a multi-year Te Ao Māori Strategy called Tākiri-Ā-Rangi. This includes increasing representation of Māori and Pasifika people at ANZ. Join us and get involved in one of our affinity networks which help us to better understand and meet the needs and interests of our increasingly diverse workforce.

Kua wātea te katoa ki te tono. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with an access requirement or disability, let us know how we can provide you with additional support.  

To find out more about working at ANZ visit https://www.anz.co.nz/careers/.You can apply for this role by visiting ANZ Careers and searching for reference number 124091.

Te Rā Ōtinga - Job Posting End Date

07/10/2026, 11.59pm, (Melbourne Australia)