About Us

At Suncorp Bank you can build a career with exceptional growth potential, within a culture of purpose and belonging. As part of the ANZ Group, when you apply to join Suncorp Bank, you’ll be directed to ANZ systems and receive correspondence and notifications from ANZ as part of the recruitment process.  

About the Role

As a Sales and Service Banking Consultant, you are to assess the financial needs of customers and provide options to meet those needs in pursuit of specific sales, service and connected customer targets including addressing customers’ transactional banking needs.

Role Location: Chermside Branch, Shop 216/217 Westfield Shopping Centre, Cnr Gympie & Hamilton Rds, Chermside QLD 4032 
Role Type: 20 hours flexible Part Time, Permanent
Shift Schedule:

• Must have ability to work across the hours of 830 to 430 Monday to Thursday and 9 to 515 on Fridays.
• Min 4hours per day across 5 days
• First 3 months will require some weeks where additional hours and or fulltime hours are required for training 

What will your day look like?

As a Sales and Service Banking Consultant, you will: 

• Generate opportunities for deposits and home lending using the agreed sales process.
• Provide recommendations to the Branch Manager for initiatives to improve sales performance of the store. 
• Assess customer needs through open and targeted communication with customers and recommend appropriate options using the agreed sales process.
• Provide accurate and timely service by processing over-the-counter transactions (deposits, withdrawals and transfers) in an efficient and accurate manner.
• Actively promote and support customers in the use of alternative electronic distribution methods for conducting day to day banking (e.g. ATM, Phone Banking, Internet).
• Support and demonstrate a risk management culture in line with Suncorp Bank’s values.
• Proactive identification and escalation of risks and issues related to your role responsibilities& captured as a service request in Ignite. Adherence to Suncorp Bank’s complaint resolution process to resolve the matter, maintain our high service standards and mitigate further risks / losses.

What will you bring?

To grow and be successful in this role, you will ideally bring the following:  

• Tertiary Qualifications in business, commercial or finance are desirable.
• Demonstrated experience in a retail customer sales & service environment
• Analytical skills – ability to develop solutions and courses of action and recommend solutions by using an information base to identify key issues, compare with other data and determine cause-effect relationships.
• Attention to detail – accurately checking and processing tasks and showing concern for all aspects of the role.
• Change Management – ability to recognise, understand and support need for change and anticipate the impact on both the team and self.
• Commercial Acumen – ability to recognise and implement business strategies to drive profitable growth, customer acquisition, customer experience and sales productivity.
• Communication Skills – ability to convey and explain information, coherently and confidently both oral and written.

You're not expected to have 100% of these skills. We value a growth mindset, so if you have most of these things in your toolbox, we'd love to hear from you.

So why join us?

Suncorp Bank is a proud part of the ANZ Group and a place where you’ll be doing work that really matters. That’s because every role, in every team is working towards supporting the financial wellbeing of our million+ customers.

Our team members’ wellbeing is a top priority and we know it’s the added extras outside the workplace that can make all the difference. We offer a range of benefits and support resources so you can create a healthy work-life balance, helping you bring your best every day. We also provide tools that enable remote work to support flexible work arrangements whenever possible.

Being part of Suncorp Bank opens a world of exceptional growth opportunities, across Suncorp Bank as well as the many divisions within the ANZ Group which operates in almost 30 markets across the globe.

Suncorp Bank is committed to creating a workplace where people from all backgrounds, identities and beliefs can thrive in an environment of inclusivity and mutual respect. We welcome applications from everyone and invite you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability or access requirement, let us know how we can provide you with additional support.

To find out more about working at Suncorp Bank and the ANZ Group, visit https://www.anz.com.au/careers. You can apply for this role by visiting ANZ Careers and searching for reference number 79379

Note: After your initial application you may be asked to complete an online assessment, this invite will be sent to you via email from our assessment partner SHL. Please action this request as early as possible, this will enable us to manage your application and provide you with an update in a timely manner.

Job Posting End Date

01/11/2024 , 11.59pm, (Melbourne Australia)