Ko Mātou – About Us

Kia Hanga I Te Ao, E Ora Ai, E Tupu Ai, Te Tangata Me Te Kainga. At ANZ, we’re shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers. 

Mō te tūranga - About the role

We're looking for a people-focused leader who is ready to take the next step in their career. As an Assistant Branch Manager in our Personal Banking Branch Network, you’ll play a key role in supporting day-to-day operations and setting the tone for outstanding customer experiences.

You’ll coach and guide a team of bankers, build capability, and step up to lead the branch in the Branch Manager’s absence. If you thrive in a fast-moving environment and are passionate about helping others grow, this could be your next opportunity.

• Lead and inspire a high-performing customer service team
• Coach others to deliver meaningful customer conversations and outcomes
• Be a key contact for compliance, process, and risk within the branch
• Help shape a safe, inclusive, and engaging environment for staff and customers
• Contribute to the success of ANZ by living our values and supporting continuous improvement

Role Location: Central Otago - You will be based accross multiple branches including Queenstown, Wanaka, Cromwell and Alexandra. Travel between these branches will be required.

Role Type: Permanent, Full Time

Ka aha tō rā e kite ai? - What will your day look like

You’ll work alongside the Branch Manager to drive results, lead a strong team, and ensure customers walk away with great experiences every time. From mentoring new talent to refining service delivery, no two days will feel the same – and that’s the exciting part.

• Support the running of daily branch operations and customer service delivery
• Coach and develop staff to meet customer needs with care and confidence
• Monitor branch performance and look for ways to improve customer and employee outcomes
• Ensure policy and risk procedures are followed across the board
• Step into leadership when the Branch Manager is away, with full responsibility

Ōu Pūkenga? - What will you bring?

• Experience leading or coaching a team, ideally in a customer service or retail banking setting
• Strong communication skills and a natural ability to build relationships
• An understanding of compliance and operational procedures
• A commitment to doing what’s right for customers, every time
• Willingness to learn, adapt, and help others do the same

We know no one has every box ticked – and that’s okay. If you bring energy, a growth mindset, and a people-first approach, we’ll support you with the rest.

He aha te take e uru ai koe ki a mātou? - So, why join us?

From the moment you join ANZ, you'll be part of a work whānau striving towards a common purpose: shaping a world where communities thrive.  

But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and community you need to take the next big step in your career.  

We're a diverse community at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to wellbeing services and discounts on selected products and services from ANZ and more.    

At ANZ you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of Aotearoa New Zealand's communities and this is one of the reasons that has inspired us to develop a multi-year Te Ao Māori Strategy called Tākiri-Ā-Rangi. This includes increasing representation of Māori and Pasifika people at ANZ. Join us and get involved in one of our affinity networks which help us to better understand and meet the needs and interests of our increasingly diverse workforce.

Kua wātea te katoa ki te tono. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with an access requirement or disability, let us know how we can provide you with additional support.  

To find out more about working at ANZ visit https://www.anz.co.nz/careers/.You can apply for this role by visiting ANZ Careers and searching for reference number 101009.

Te Rā Ōtinga - Job Posting End Date

Wednesday 27th August , 11.59pm, (NZST)