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Commercial Home & Investment Lending Manager - Canberra ACT

Commercial Home & Investment Lending Manager - Canberra ACT

Req ID:  40611
Department:  AR Branch Network
Division:  Australia Retail
Location:  Canberra

About the role


Role type:             Full time, permanent

Role location:        ANZ Canberra City Branch: Level 6, 15 Moore St, Canberra City, ACT 2601

At ANZ our purpose is to shape a world where people and communities thrive. We’re making this happen by improving our customers’ financial wellbeing so they can achieve incredible things – be it buying their home, building a business or saving for things big or small. 

As a Commercial Home & Investment Lending Manager (CHILM), your goal is to support the mid-market Commercial segment in their whole of wallet aspirations. You will do this by relentlessly increasing home loan penetration within customer portfolios by proactively engaging with stakeholders across the value chain to create, nurture and develop mutually beneficial and commercially viable relationships.

Partnering with commercial bankers to drive revenue, through joint ownership of client relationships ensuring a healthy pipeline of customer acquisition, with a correlating and complimenting focus on retention. You will be a subject matter expert in all facets of consumer lending to high value clients with complex needs. You will also coach customers through each step of the journey towards an ongoing improvement in financial wellbeing.

What will your day look like?


As a Commercial Home and Investment Lending Manager with ANZ:

  • You will be a dedicated home and investment lending specialist to the mid-market Commercial client – responsible for identifying appropriate products and solutions to meet your customer’s needs.
  • You will partner with commercial bankers and co-manage clients to deepen relationships in attaining whole of wallet. You will take a holistic approach, helping customers achieve their home or investment property goals while protecting their financial wellbeing. You will proactively connect customers to other ANZ teams who can further support their goals.
  • You will be a driver of Commercials’ portfolio growth, both by maximising customer inflow and minimising customer attrition. You will contribute to Retail district performance by seeking to outperform against individual target.
  • You will develop strong knowledge of your local market, highlight emerging trends and drive customer and stakeholder referrals.
  • You will embrace opportunities for change and continuous improvement, proactively sharing learnings with others in the wider team and with other ANZ teams and partners.
  • You will coach and support Commercial business partners to provide the best possible customer experience, providing advice and expertise and helping solve problems and challenges
  • You will adhere to ANZ’s policies, processes and standards and you will role model strong risk management by consistently demonstrating full compliance to risk measures.

What will you bring?


We know not everyone will bring all of the skills and experience, and at ANZ we are focused on people bringing a growth mindset to their approach to work. Some of the skills we are looking for are below, but don’t worry if you don’t have all of these as learning on the job is the way we work. 

But back to some of the skills:

  • Previous credit experience with deep product and market knowledge. Proven ability in achieving results through relationship sales & customer service
  • Strong interpersonal skills, with a proven track record of developing relationships across teams. Strong financial acumen with understanding of different lending structures. Extensive relationship management and negotiation skills
  • Excellent interpersonal and communication skills
  • Embraces change. Proactive and shows initiative in building long term reciprocal relationships with stakeholders

  • High attention to detail and commitment to quality. Contributes to a collaborative environment
  • Previous lending experience (Consumer or Commercial)
  • Knowledge and experience in dealing with SMEs.

So, why join us?


There’s something special about being part of ANZ.  From the moment you join us, you’re part of a team working towards a common goal: improving the financial wellbeing and sustainability of our millions of customers. But it’s not just our customers who will feel your impact. You’ll feel it too. Because at ANZ, you’ll have the resources and community you need to take the next big step in your career, towards even bigger things in the future.

We offer a range of benefits tailored to the countries in which we operate including Health and Wellbeing programs and flexible working arrangements. You’ll also enjoy working in a diverse and inclusive workplace where the different backgrounds, perspectives and life experiences of our people are celebrated. We encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability, let us know how we can provide you with additional support.

To find out more about working at ANZ or to view other opportunities visit You may apply for this role by visiting ANZ Careers and searching for reference number 40611.

Job Posting End Date

06/06/2023 11.59pm, (Melbourne Australia)

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