About Us

At Suncorp Bank you can build a career with exceptional growth potential, within a culture of purpose and belonging. As part of the ANZ Group, when you apply to join Suncorp Bank, you'll be directed to ANZ systems and receive correspondence and notifications from ANZ as part of the recruitment process.

About the Role

As a Remediation Specialist, you’ll play a key role in helping to address and resolve issues within Suncorp Bank. You'll be responsible for managing remediation activities through five key stages: Identification, Assessment, Design, Delivery and Closure. Your work ensures that processes and systems remain efficient, compliant, and resilient, helping the Bank mitigate risks and improve overall operations.

Role Type: Permanent
Role Location: Brisbane, Sydney, Melbourne
Work Hours: Full-time (37.5 hours per week)

Multiple opportunities available

What will your day look like?

As a Remediation Specialist, you will:

• Be an integral member of our remediation team to achieve compliance, customer and banker outcomes 
• Communicate and collaborate with various business stakeholders to gather information, provide updates and negotiate solutions to ensure the most appropriate, cost effective and timely solutions are delivered
• Set and deliver against remediation milestones
• Undertake analysis, understand the problem, design the solution and build remediation documentation (plan, compensation methodology, communication strategy) ensuring they are compliant to policies, standards and frameworks.
• Identify and address constraints that hinder progress on remediations, escalating as appropriate
• Help drive innovative outcomes
• Take responsibility for own personal development and professional learning goals. 
• Demonstrate appropriate and professional workplace behaviours, providing assistance to team members if required and undertaking other key responsibilities or activities as directed.

What will you bring?

To grow and be successful in this role, you will ideally bring the following:

• Experience in risk or a business-related field within the financial services sector
• Experience in remediation or proven experience in effective and efficient project delivery 
• Ability to track and keep projects on schedule, manage tight deadlines and shift priorities at moment’s notice
• Strong knowledge of banking regulatory and compliance obligations
• Understanding of banking, processes, and core banking systems.    
• Excellent communication skills – proven ability to address business issues and convey decisions and results in a confident and concise manner. 
• Strong attention to detail to maintain data integrity and accuracy when working on remediations.
• Strong analytical and problem-solving skills
• High degree of accuracy when dealing with customer information 
• Time and workload management - demonstrated ability to prioritise tasks and organise workload in an effective manner to deliver required business outcomes. 
• Customer Service - proven ability to develop rapport with internal stakeholders and deliver outcomes that improve customer experience, delivering quality within required timeframes. 
• Resilience to adapt to quickly changing circumstances and ways of working.

You’re not expected to have 100% of these skills. We value a growth mindset, so if you have most of these things in your toolbox, we’d love to hear from you.

So why join us?

Suncorp Bank is a proud part of the ANZ Group and a place where you'll be doing work that really matters. That's because every role, in every team is working towards supporting the financial wellbeing of our million+ customers.

Our team members' wellbeing is a top priority and we know it's the added extras outside the workplace that can make all the difference. We offer a range of benefits and support resources so you can create a healthy work-life balance, helping you bring your best every day. We also provide tools that enable remote work to support flexible work arrangements whenever possible.

Being part of Suncorp Bank opens a world of exceptional growth opportunities, across Suncorp Bank as well as the many divisions within the ANZ Group which operates in almost 30 markets across the globe.

Suncorp Bank is committed to creating a workplace where people from all backgrounds, identities and beliefs can thrive in an environment of inclusivity and mutual respect. We welcome applications from everyone and invite you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability or access requirement, let us know how we can provide you with additional support.

To find out more about working at Suncorp Bank and the ANZ Group, visit https://www.anz.com.au/careers. You can apply for this role by visiting ANZ Careers and searching for reference number 93883.

Job Posting End Date

16/05/2025 , 11.59pm, (Melbourne Australia)