About Us

At Suncorp Bank you can build a career with exceptional growth potential, within a culture of purpose and belonging. As part of the ANZ Group, when you apply to join Suncorp Bank, you'll be directed to ANZ systems and receive correspondence and notifications from ANZ as part of the recruitment process.

About the Role

As a Remediation Officer, you’ll play a key role in helping the Remediation team meet its objectives efficiently and effectively. You will also support the team in achieving key objectives related to compliance, customer outcomes, and banker outcomes, while ensuring progress toward remediation milestones.

Role Type: Permanent
Role Location: Brisbane, Sydney, Melbourne
Work Hours: Full-time (37.5 hours per week)

Multiple opportunities available

What will your day look like?

As a Remediation Officer, you will:

• Communicate and collaborate with various business stakeholders, provide updates and if required engage with customers related to remediation.
• Process transactions for customers requiring remediation 
• Contribute to inbox management for remediation mailbox 
• Offer support to remediation team needing assistance with remediation efforts.
• Identify and address constraints that hinder progress on remediations, escalating as appropriate
• Contribute to the efficient and effective functioning of the team seeking innovative outcomes. 

What will you bring?

To grow and be successful in this role, you will ideally bring the following:

• Experience in remediation or dispute resolution 
• Experience in risk or a business-related field within the financial services sector 
• Understanding of banking regulatory and compliance obligations
• Knowledgeable about banking, processes, and core banking systems.    
• Demonstrated experience in collaboration, relationship, network, and strong communication skills
• Strong attention to detail and a high degree of accuracy when handling customer information.
• Excellent organizational skills with the ability to manage multiple tasks and deadlines.
• Customer Service - proven ability to develop rapport with internal stakeholders and deliver outcomes that improve customer experience
• Resilience to adapt to quickly changing circumstances and ways of working.

You’re not expected to have 100% of these skills. We value a growth mindset, so if you have most of these things in your toolbox, we’d love to hear from you.

So why join us?

Suncorp Bank is a proud part of the ANZ Group and a place where you'll be doing work that really matters. That's because every role, in every team is working towards supporting the financial wellbeing of our million+ customers.

Our team members' wellbeing is a top priority and we know it's the added extras outside the workplace that can make all the difference. We offer a range of benefits and support resources so you can create a healthy work-life balance, helping you bring your best every day. We also provide tools that enable remote work to support flexible work arrangements whenever possible.

Being part of Suncorp Bank opens a world of exceptional growth opportunities, across Suncorp Bank as well as the many divisions within the ANZ Group which operates in almost 30 markets across the globe.

Suncorp Bank is committed to creating a workplace where people from all backgrounds, identities and beliefs can thrive in an environment of inclusivity and mutual respect. We welcome applications from everyone and invite you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability or access requirement, let us know how we can provide you with additional support.

To find out more about working at Suncorp Bank and the ANZ Group, visit https://www.anz.com.au/careers. You can apply for this role by visiting ANZ Careers and searching for reference number 93863.

Job Posting End Date

16/05/2025 , 11.59pm, (Melbourne Australia)