About Us

At Suncorp Bank you can build a career with exceptional growth potential, within a culture of purpose and belonging. As part of the ANZ Group, when you apply to join Suncorp Bank, you'll be directed to ANZ systems and receive correspondence and notifications from ANZ as part of the recruitment process.

About the Role

We currently have an exciting opportunity in our Business Banking team for a motivated and customer focused Merchant Service Consultant. As you will be working with Merchant services, delivering excellent customer experience to our existing Merchant customers is key. You will have a passion for providing superior levels of customer service and have a strong desire to be part of a successful, supportive, and fun team.

This role sits within a friendly contact centre environment where we offer flexible arrangements, to work from home & the contact centre in the Brisbane CBD.

Our business is supporting Australians and their communities in ways that make the brightest impact and the biggest difference. For many of our customers, that means giving them the financial support they need to grow their business. As part of our Business Banking team, you’ll build genuine and trusted relationships with our business customers – so you can make a real impact. It takes a drive to back Australian businesses, experience in the business banking world and a rock-solid commitment to a great customer experience. In turn, we’ll give you plenty of room to thrive in your own way and make your own difference – with flexibility and clear horizons to exciting new chapters.

Role Type: Permanent, Full-Time
Role Location: Heritage Lanes, 80 Ann Street, Brisbane QLD 4000

What will your day look like?

• Respond to incoming calls from Business Banking customers regarding their Merchant Facility– you will never be bored – each business is different, therefore each call is different
• Work to deliver exceptional customer experiences and ensure customer retention is maintained
• Complete follow-up tasks that require Outbound calls to our Merchant Business Banking customers
• Work within a quality driven and compliant environment
• Manage complaints within required timeframes, policy and procedures.
• Collaborate across channels to meet customer needs
• Contribute to a team culture that is balanced across people, customer, risk and performance
• Ensure compliance with all internal policies and procedures and external requirements, including legislative requirements

What will you bring?

• Previous Banking customer service/sales experience
• Experience within a contact centre environment or an operational/support role would be desirable
• High level computer literacy and navigation skills
• Experience in delivering high quality customer experience within required timeframes
• Demonstrated ability to use customer and commercial acumen to enhance overall performance across people, customer and risk measures.
• Good problem solving and negotiation skills.
• Effective interpersonal and communication skills (written & verbal)
• Self-motivated and enjoy contributing to a team environment
• Ability to work within a compliance environment

So why join us?

Suncorp Bank is a proud part of the ANZ Group and a place where you'll be doing work that really matters. That's because every role, in every team is working towards supporting the financial wellbeing of our million+ customers.

Our team members' wellbeing is a top priority and we know it's the added extras outside the workplace that can make all the difference. We offer a range of benefits and support resources so you can create a healthy work-life balance, helping you bring your best every day. We also provide tools that enable remote work to support flexible work arrangements whenever possible.

Being part of Suncorp Bank opens a world of exceptional growth opportunities, across Suncorp Bank as well as the many divisions within the ANZ Group which operates in almost 30 markets across the globe.

Suncorp Bank is committed to creating a workplace where people from all backgrounds, identities and beliefs can thrive in an environment of inclusivity and mutual respect. We welcome applications from everyone and invite you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability or access requirement, let us know how we can provide you with additional support.

To find out more about working at Suncorp Bank and the ANZ Group, visit https://www.anz.com.au/careers. You can apply for this role by visiting ANZ Careers and searching for reference number 112035.

Job Posting End Date

13/04/2026 , 11.59pm, (Melbourne Australia)