Job Title: Business Banking Consultant

Req ID: 124587

Department: SB Small Business & Deposits Cust

Division: Suncorp Bank

Location: Brisbane City

About Us

At Suncorp Bank you can build a career with exceptional growth potential, within a culture of purpose and belonging. As part of the ANZ Group, when you apply to join Suncorp Bank, you'll be directed to ANZ systems and receive correspondence and notifications from ANZ as part of the recruitment process.

About the Role

As a Business Banking Consultant, you will provide exceptional support to Business Banking customers through inbound and outbound interactions. You will assist with customer onboarding, account openings, resolving enquiries and complaints, and delivering tailored banking solutions. Working in a customer-focused and compliant environment, you will collaborate with internal teams to meet customer needs, drive customer retention, and contribute to positive business outcomes.

Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.

Role Type: Permanent
Role Location: Heritage Lanes, Level 19 80 Ann St Brisbane
Work Hours: 40 Hours per week

What will your day look like?

As a Business Banking Consultant, you will :

Handle inbound and outbound customer interactions, providing professional and timely support.
Assist new and existing customers with account openings, onboarding, and banking enquiries.
Build strong customer relationships by delivering outstanding service and identifying solutions that meet customer needs.
Manage and resolve customer complaints in accordance with policies, procedures, and service standards.
Collaborate with teams across Business Banking to improve customer outcomes and enhance the overall customer experience.
Contribute to customer retention by providing proactive support and advocacy.
Identify opportunities to improve processes, systems, and service delivery.
Support a positive team culture while actively participating in learning and development initiatives.
Maintain a strong focus on risk management, compliance, and regulatory requirements.
Proactively identify, escalate, and manage risks and operational issues within your area of responsibility.

What will you bring?

To grow and be successful in this role, you will ideally bring the following:

Experience delivering exceptional customer service and building strong customer relationships.
Strong computer literacy and the ability to navigate multiple systems efficiently.
Excellent verbal and written communication skills.
Strong problem-solving, negotiation, and decision-making abilities.
A collaborative approach and the ability to work effectively within a team.
Sound understanding of banking products, services, and customer needs.
Commitment to learning, self-development, and continuous improvement.
A proactive approach to managing risk, compliance, and regulatory requirements.

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

So why join us?

Suncorp Bank is a proud part of the ANZ Group and a place where you'll be doing work that really matters. That's because every role, in every team is working towards supporting the financial wellbeing of our million+ customers.

Our team members' wellbeing is a top priority and we know it's the added extras outside the workplace that can make all the difference. We offer a range of benefits and support resources so you can create a healthy work-life balance, helping you bring your best every day. We also provide tools that enable remote work to support flexible work arrangements whenever possible.

Being part of Suncorp Bank opens a world of exceptional growth opportunities, across Suncorp Bank as well as the many divisions within the ANZ Group which operates in almost 30 markets across the globe.

Suncorp Bank is committed to creating a workplace where people from all backgrounds, identities and beliefs can thrive in an environment of inclusivity and mutual respect. We welcome applications from everyone and invite you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability or access requirement, let us know how we can provide you with additional support.

To find out more about working at Suncorp Bank and the ANZ Group, visit https://www.anz.com.au/careers. You can apply for this role by visiting ANZ Careers and searching for reference number 124587.

Job Posting End Date

09/10/2026, 11.59pm, (Melbourne Australia)