About Us

At ANZ our purpose is to shape a world where people and communities thrive. We’re making this happen by improving our customers’ financial wellbeing so they can achieve incredible things – be it buying their home, building a business or saving for things big or small. 

About the Role

As a Business Sales Lead, you’ll play a key role in helping to customers. This role consists of leadership positions responsible for the leadership and management of a team of employees, including sales, maintaining service excellence and ensuring the team is compliant with ANZ's policies and procedures.

Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.

Role Type: Permanent
Role Location: 18/111 Eagle Street, Brisbane Qld 4000
Work Hours: 40 Hours Per Week

What will your day look like?

As a Business Sales Lead, the primary focus is to drive sales performance outcomes.

They will manage approximately 25 franchisees, providing both one-on-one and group sales coaching. This involves concentrating on pipeline management, client retention, and new business growth.

They partner with franchisees to set business goals, track progress against targets, and implement customized improvement plans to drive sustainable performance. Monitoring sales performance and providing timely feedback is crucial, so they also implement intervention strategies when necessary. Additionally, they facilitate the development of annual business plans that align with the Mobile Lending Performance Framework (MLPF). Their role includes guiding franchisees in building effective marketing strategies that balance local market opportunities with brand-wide initiatives.

They support franchisees by leveraging customer insights, industry trends, and best practices to enhance market presence and customer acquisition. Furthermore, they assist in the recruitment, selection, and onboarding of new lenders, ensuring alignment with performance expectations. They will also support franchisees in developing succession plans to ensure the continuity and stability of business operations.

Your focus will be to support the Mobile Lending strategy by building relationships with our franchise partners and driving business growth.

Financial – contribute to sales and FUM growth, drive improve application conversion

Customer – contribute to market-leading customer service, evidenced through NPS results

Risk & Compliance – ongoing performance monitoring, drive strong risk awareness culture.

What will you bring?

We know not everyone will bring all of the skills and experience, and at ANZ we are focused on people bringing a growth mindset to their approach to work. Some of the skills we are looking for are below, but don’t worry if you don’t have all of these as learning on the job is the way we work. 
But back to some of the skills –  

• Strong interpersonal, relationship building and negotiating skills, that can be used to influence for improvement and development
• Demonstrated experience with delivering improved performance    
• Excellent communication skills, including written, verbal and via group training environments
• Experience in working with and influencing individuals who are not employees
• Strong understanding of retail home loan credit policy
• Strong understanding of retail & commercial business partners, sales and risk frameworks and processes

So why join us?

From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.

But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.

We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.

At ANZ, you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you're a candidate with a disability or access requirement, and have an enquiry about the support provided, please let us know on your application or visit ANZ Accessibility and Inclusion Programs for alternate contact methods.

To find out more about working at ANZ, visit https://www.anz.com.au/careers. You can apply for this role by visiting ANZ Careers and searching for reference number 108148 .
 

Job Posting End Date

09/01/2026 , 11.59pm, (Melbourne Australia)