About Us

At Suncorp Bank you can build a career with exceptional growth potential, within a culture of purpose and belonging. As part of the ANZ Group, when you apply to join Suncorp Bank, you’ll be directed to ANZ systems and receive correspondence and notifications from ANZ as part of the recruitment process.  

About the Role

The Consumer Distribution teams are a key connection point for our customers. We create value for our customers and employees by having needs-based conversations to meet their needs and to provide an exceptional customer service.

The Branch Manager will lead a Branch Frontline team of 5-8 direct reports to provide value and service excellence to our customers and help drive the region’s revenue and growth. The Branch Manager will play a critical role in supporting and coaching a highly motivated team to build a customer centric culture.

Role Location: Cannon Hill, QLD
Role Type: Permanent, Full-time (37.5hrs/week)

What will your day look like?

As a Branch Manager, you will:  

• Achieve customer acquisition, service and retention for product lines and customer segments within your Branch.
• Demonstrate and embed a digital mindset to educate customers and bring them on a journey to interact with new and digital ways.
• Recruit, develop and retain an engaged and skilled workforce, supported by quality development planning and effective FTE management.
• Lead, train, coach and motivate the Branch frontline team to support a culture of customer centricity, credit quality, processing efficiencies and high performance-edge.
• Design, implement and monitor an effective business plan agreed with the Regional Manager to grow and improve regional profitability.
• Instil an environment that proactively seeks effective and efficient improvement solutions to regional and financial issues and challenges.
• Manage the region to meet audit, quality and compliance objectives with corporate policies and procedures including employee compliance and data quality standards.

What will you bring?

To grow and be successful in this role, you will ideally bring the following: 

•    Leadership Experience in Branch environment 
•    Demonstrated experience with exceptional customer service delivery through an operational function.
•    Demonstrated experience in developing, leading and coaching a high-performance team.
•    Experience in roles requiring growth and retention of a customer base.

You're not expected to have 100% of these skills. We value a growth mindset, so if you have most of these things in your toolbox, we'd love to hear from you. 

So why join us?

Suncorp Bank is a proud part of the ANZ Group and a place where you’ll be doing work that really matters. That’s because every role, in every team is working towards supporting the financial wellbeing of our million+ customers.

Our team members’ wellbeing is a top priority and we know it’s the added extras outside the workplace that can make all the difference. We offer a range of benefits and support resources so you can create a healthy work-life balance, helping you bring your best every day. We also provide tools that enable remote work to support flexible work arrangements whenever possible.

Being part of Suncorp Bank opens a world of exceptional growth opportunities, across Suncorp Bank as well as the many divisions within the ANZ Group which operates in almost 30 markets across the globe.

Suncorp Bank is committed to creating a workplace where people from all backgrounds, identities and beliefs can thrive in an environment of inclusivity and mutual respect. We welcome applications from everyone and invite you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability or access requirement, let us know how we can provide you with additional support.

To find out more about working at Suncorp Bank and the ANZ Group, visit https://www.anz.com.au/careers. You can apply for this role by visiting ANZ Careers and searching for reference number 78463. 

Job Posting End Date

31/10/2024 , 11.59pm, (Melbourne Australia)