About Us

At Suncorp Bank you can build a career with exceptional growth potential, within a culture of purpose and belonging. As part of the ANZ Group, when you apply to join Suncorp Bank, you'll be directed to ANZ systems and receive correspondence and notifications from ANZ as part of the recruitment process.

About the Role

Looking to start or grow your banking career in a role that fits around your life — not the other way around? We’re looking for Full-Time Banking Consultants to join our Suncorp Bank Contact Centre team, supporting customers during evenings and weekends (up to 9:30PM).

This opportunity suits people who prefer non-traditional hours, including those balancing study, family commitments, or seeking consistent evening and weekend work as part of a full-time role.

You’ll be supported from day one with structured training and ongoing coaching, building strong foundations in everyday banking while helping customers with account enquiries, service requests, and general banking support. Every interaction is an opportunity to make banking easier, clearer, and more human.

Once training is complete, you’ll enjoy a hybrid way of working, combining time in the office with the flexibility to work from home.

Role Location: Heritage Lanes, 80 Ann Street, Brisbane QLD 4000

Role Type: Permanent, Full-Time role

Focus: Weekend availability and evening shifts (up to 9:30PM)

Training Requirement

To set you up for success, full attendance during training is essential. Training is completed during standard business hours before transitioning into your rostered shifts.

Training period: 08 June – 24 July

Training hours: Monday – Friday, 8:30AM – 5:00PM

Roster Options – Full Time

Shifts operate within defined start windows. Your rostered shift will commence within the window below and run for approximately 8 hours.

Start Windows

Tuesday to Saturday: 11:00am – 1:30pm start window (8 hours)

Sunday to Thursday: 11:00am – 1:30pm start window (8 hours)

Evening Coverage Requirement

Availability is required for shifts finishing as late as 9:30PM, scheduled in line with operational needs

What will your day look like?

As a Banking Consultant, you’ll play a key role in creating positive customer experiences by:

• Delivering personalised, professional service across inbound calls
• Assisting customers with Everyday Banking products, services, and account enquiries
• Resolving customer requests efficiently while looking for ways to improve outcomes
• Building trust through empathy, active listening, and clear communication
• Working collaboratively within a team that values customer outcomes, risk awareness, and performance
• Supporting Suncorp Bank’s purpose of building futures and protecting what matters

What will you bring?

To grow and be successful in this role, you will ideally bring the following:

• You don’t need to know everything — curiosity, confidence, and a willingness to learn are just as important
• A genuine passion for helping customers and providing great service
• Experience in customer service or a contact centre (preferred, not essential)
• Confidence juggling multiple systems and learning new technology
• Resilience and adaptability when supporting a diverse range of customer needs
• A team-first mindset and a positive, can-do approach
• Availability to work weekends and evening shifts (up to 9:30PM)

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

Your Career at ANZ Group

Career development means different things to different people. It may simply mean developing a skill, broadening your experience by moving sideways or stretching yourself by moving to a different business. How you manage and develop your career is up to you. ANZ Group is committed to helping you do this by providing you with the support, tools and resources you need to take the next big step in your career, towards even bigger things in the future. 

We work flexibly and encourage you to talk to us about how this role can be flexible for you and any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability, let us know how we can provide you with additional support. 

Please refer to this link to read about recruitment and mobility principles between Suncorp Bank and ANZ.
 

Job Posting End Date

28/04/2026 , 11.59pm, (Melbourne Australia)