About Us

At Suncorp Bank you can build a career with exceptional growth potential, within a culture of purpose and belonging. As part of the ANZ Group, when you apply to join Suncorp Bank, you'll be directed to ANZ systems and receive correspondence and notifications from ANZ as part of the recruitment process.

About the Role

Ready to build a banking career that works around your life - not the other way around?

Suncorp Bank is on the lookout for Full-Time Banking Consultants to join our vibrant Contact Centre team, supporting customers during evenings and weekends (up to 10.00pm).

This role is ideal if you thrive outside the 9–5. Whether you’re balancing study, family commitments, or simply prefer consistent evening and weekend work, this is a full-time opportunity designed with flexibility in mind.

From day one, you’ll be set up for success with structured training, hands-on coaching, and ongoing support. You’ll build solid foundations in everyday banking while helping customers with account enquiries, service requests, and general support - making each interaction simpler, clearer, and more human.

Once you’re trained, you’ll enjoy the best of both worlds with a hybrid work model, combining time in the office with the flexibility to work from home.

If you’re ready to grow your career in a role that fits your lifestyle, this could be the perfect next move.

Role Location: Heritage Lanes, 80 Ann Street, Brisbane QLD 4000

Role Type: Permanent, Full-Time

Focus: Weekend availability and evening shifts (up to 10.00 pm)

Training Requirement

To set you up for success, full attendance during training is essential. Training is completed during standard business hours before transitioning into your rostered shifts.

Training period: 29 June – 15 Aug 
Training hours: Monday – Friday, 8:30am – 5.00pm

Roster Options – Full Time

Shifts operate within defined start windows. Your rostered shift will commence within the window below and run for approximately 8 hours.

Start Windows

Tuesday to Saturday: 11:00am – 1:30pm start window (8H)

Sunday to Thursday: 11:00am – 1:30pm start window (8H)

Evening Coverage Requirement

Availability is required for shifts finishing as late as 10:00pm, scheduled in line with operational needs

What will your day look like?

As a Banking Consultant, you’ll play a key role in creating positive customer experiences by:

• Delivering personalised, professional service across inbound calls
• Assisting customers with Everyday Banking products, services, and account enquiries
• Resolving customer requests efficiently while looking for ways to improve outcomes
• Building trust through empathy, active listening, and clear communication
• Working collaboratively within a team that values customer outcomes, risk awareness, and performance
• Supporting Suncorp Bank’s purpose of building futures and protecting what matters

What will you bring?

To grow and be successful in this role, you will ideally bring the following:

• You don’t need to know everything — curiosity, confidence, and a willingness to learn are just as important
• A genuine passion for helping customers and providing great service
• Experience in customer service or a contact centre (preferred, not essential)
• Confidence juggling multiple systems and learning new technology
• Resilience and adaptability when supporting a diverse range of customer needs
• A team-first mindset and a positive, can-do approach
• Availability to work weekends and evening shifts (up to 9:30PM)

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

So why join us?

Suncorp Bank is a proud part of the ANZ Group and a place where you'll be doing work that really matters. That's because every role, in every team is working towards supporting the financial wellbeing of our million+ customers.

Our team members' wellbeing is a top priority and we know it's the added extras outside the workplace that can make all the difference. We offer a range of benefits and support resources so you can create a healthy work-life balance, helping you bring your best every day. We also provide tools that enable remote work to support flexible work arrangements whenever possible.

Being part of Suncorp Bank opens a world of exceptional growth opportunities, across Suncorp Bank as well as the many divisions within the ANZ Group which operates in almost 30 markets across the globe.

Suncorp Bank is committed to creating a workplace where people from all backgrounds, identities and beliefs can thrive in an environment of inclusivity and mutual respect. We welcome applications from everyone and invite you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability or access requirement, let us know how we can provide you with additional support.

To find out more about working at Suncorp Bank and the ANZ Group, visit https://www.anz.com.au/careers. You can apply for this role by visiting ANZ Careers and searching for reference number 114029.

Job Posting End Date

13/05/2026 , 11.59pm, (Melbourne Australia)