About Us

At Suncorp Bank you can build a career with exceptional growth potential, within a culture of purpose and belonging. As part of the ANZ Group, when you apply to join Suncorp Bank, you'll be directed to ANZ systems and receive correspondence and notifications from ANZ as part of the recruitment process.

About the Role

Are you ready to kick-start an exciting career in banking and financial services? This is your moment. Join us at Heritage Lanes, right in the vibrant heart of Brisbane CBD, where opportunity meets energy. We’re looking for people who genuinely love helping customers and bring solid intermediate computer skills—everything else, we’ll help you build.

As a Banking Consultant, you’ll be part of a modern hybrid working model, designed to give you the best of both worlds. Once training is complete, you’ll enjoy a balanced 50/50 split between office collaboration and working from home—supporting flexibility, connection, and performance.

In this role, you’ll turn complexity into clarity and make banking feel simple and human for our valued customers. Based in our inbound contact centre, every conversation is a chance to make a real difference—delivering solutions, building trust, and creating standout experiences.

Role Type: Multiple vacancies. All permanent roles; Full time roles (roster options below)
Role Location: Heritage Lanes, 80 Ann Street, Brisbane QLD 4000

Roster options:
Option 1) Full time, 37.5 hours Monday – Friday: 7AM - 10AM start time
Option 2) Full time, 37.5 hours Monday – Friday: 11AM – 2PM start time
Option 3) Full time, 37.5 hours Tuesday - Saturday: 7AM - 10AM start time
Option 4) Full time, 37.5 hours Tuesday - Saturday: 11AM – 2PM start time

Note: After your initial application, you may be asked to complete an online assessment. This invitation will be sent via email from our assessment partner, SHL. We encourage you to complete this as early as possible so we can progress your application and provide timely updates.

What will your day look like?

As a Banking Consultant, you will:
• Deliver outstanding customer service by providing timely, effective solutions to customer enquiries
• Support customers with everyday banking enquiries, account openings, and processes via telephone
• Listen actively, build trust, and ask meaningful questions to exceed customer expectations and improve outcomes
• Contribute to a positive and balanced team culture that values people, customers, risk awareness, and performance

What will you bring?

To grow and be successful in this role, you will ideally bring the following:

• A genuine passion for customer service, with confidence using computer systems
• Strong communication skills, empathy, and resilience when supporting customers
• A willingness to learn, grow, and work collaboratively as part of a team

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

So why join us?

Suncorp Bank is a proud part of the ANZ Group and a place where you'll be doing work that really matters. That's because every role, in every team is working towards supporting the financial wellbeing of our million+ customers.

Our team members' wellbeing is a top priority and we know it's the added extras outside the workplace that can make all the difference. We offer a range of benefits and support resources so you can create a healthy work-life balance, helping you bring your best every day. We also provide tools that enable remote work to support flexible work arrangements whenever possible.

Being part of Suncorp Bank opens a world of exceptional growth opportunities, across Suncorp Bank as well as the many divisions within the ANZ Group which operates in almost 30 markets across the globe.

Suncorp Bank is committed to creating a workplace where people from all backgrounds, identities and beliefs can thrive in an environment of inclusivity and mutual respect. We welcome applications from everyone and invite you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability or access requirement, let us know how we can provide you with additional support.

To find out more about working at Suncorp Bank and the ANZ Group, visit https://www.anz.com.au/careers. You can apply for this role by visiting ANZ Careers and searching for reference number 109723.

Job Posting End Date

09/02/2026 , 11.59pm, (Melbourne Australia)