About Us

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our customers. Our Institutional bank helps our largest customers move trade and capital around the region, providing our people with great opportunities to build their technical expertise and their careers.

About the Role

The Training Manager will be responsible for devising and implementing training strategies, in collaboration with Leadership and support functions, to enhance employee performance and drive quality across the KYC process.

This role ensures that employees are equipped with the right skills and are accredited to effectively contribute to both production and quality control.

Role Location: Bangalore
Role Type : Permanent 

What will your day look like?

• Develop and implement the training strategy and curriculum aligned with organizational goals.
• Conduct training needs assessments and create tailored learning plans.
• Deliver effective induction, orientation, and ongoing training programs.
• Track training effectiveness and make improvements based on feedback.
• Design, develop, and maintain training materials, guides, and manuals.
• Work closely with Change and Policy Management teams to ensure updates are communicated and embedded via training.
• Build and maintain annual training calendars and teaching plans.

What will you bring?

• Proven experience in managing and delivering corporate training programs.
• Hands-on working knowledge of KYC processes.
• Strong analytical and reporting skills.
• Customer-centric mindset.

Good to Have:

• Familiarity with systems like Gold Tier, MIDANZ, Siebel.
• Experience in coaching, mentoring, and stakeholder management.
• Knowledge of ANZ procedures, products, and services.

So why join us?

ANZ is a place where big things happen as we work together to provide banking and financial services across more than 30 markets. With more than 7,500 people, our Bengaluru team is the bank's largest technology, data and operations centre outside Australia. In operation for over 33 years, the centre is critical in delivering the bank's strategy and making an impact for our millions of customers around the world. Our Bengaluru team not only drives the transformation initiatives of the bank, it also drives a culture that makes ANZ a great place to be. We're proud that people feel they can be themselves at ANZ and 90 percent of our people feel they belong. 

We know our people need different things to be great in their role, so we offer a range of flexible working options, including hybrid work (where the role allows it). Our people also enjoy a range of benefits including access to health and wellbeing services.

We want to continue building a diverse workplace and welcome applications from everyone. Please talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability or access requirements, let us know how we can provide you with additional support.

To find out more about working at ANZ visit https://www.anz.com/careers/. You can apply for this role by visiting ANZ Careers and searching for reference number 95826

Job Posting End Date

19/05/2025 , 11.59pm, (Melbourne Australia)