About Us

At ANZ, we're applying new ways technology and data can be harnessed as we work towards a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

About the Role

As a Technical Analyst in the NZ Pacific domain, working in a fast‑paced environment such as ANZ, managing contractual commitments has become increasingly complex. There is a growing need to deliver services and goods efficiently while ensuring adherence to regulatory, legal, and ANZ policy requirements.

The Operational Contract Manager is responsible for ensuring that both Vendors and ANZ meet their contractual and performance obligations, while supporting ANZ in minimising commercial and operational risks.

Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours   

Role Type: Permanent

Role Location: Bengaluru

Work Hours: Regular shifts (Hybrid\Blended)

What will your day look like?

• Monitor and track vendor performance against contractual obligations, service levels, and agreed outcomes.
• Lead monthly and periodic vendor performance and governance meetings to assess delivery, risks, and improvement opportunities.
• Validate with internal operational teams that contracted deliverables and services have been met prior to payment approval.
• Interpret and manage contract pricing schedules, commercial terms, and associated conditions.
• Ensure all applicable discounts, rebates, and service credits are accurately identified, captured, and applied, including credits arising from underperformance.
• Ensure suppliers are paid accurately and on time, in accordance with contract terms.
• Measure, track, and report on contracted commercial outcomes for material and strategic contracts.
• Track and communicate all realized and forecast benefits, including both tangible financial value and subjective business outcomes.
• Plan, lead, and execute governance forums and account connect meetings in line with agreed schedules, ensuring strategic objectives are achieved.
• Maintain accurate records of all governance meetings, decisions, action items, and supporting documentation used to validate contractual compliance.
• Ensure adherence to all relevant regulatory and risk requirements, including CPS 230.
• Drive continuous improvement in Operational Contract Management practices across the NZ and Group Technology domains.
• Lead the uplift and ongoing development of OCM capability and skills across the Technology NZ domain

What will you bring?

• Must have 7+years of relevant experience
• Must have strong communication skills, with the ability to adapt style to influence and drive understanding across diverse audiences.
• Strong understanding of technology concepts and their application in a modern enterprise environment, including cloud-based platforms and services.
• Proven ability to build and maintain effective relationships with a wide range of internal and external stakeholders.
• Excellent communication, negotiation, and interpersonal skills.
• Strong stakeholder management and engagement capabilities at both operational and senior leadership levels.
• Demonstrated leadership capability, with the confidence to lead forums, challenge constructively, and drive outcomes.
• Solid business and commercial management skills, with strong attention to detail.
• High levels of initiative, accountability, and problem-solving ability.
• Experience managing cloud contracts, including AWS, Google Cloud Platform (GCP), and SaaS arrangements.
• Experience managing complex enterprise licensing agreements, including IBM, Microsoft, and Oracle contracts.

So why join us?

ANZ is a place where big things happen as we work together to provide banking and financial services across more than 30 markets. With more than 7,500 people, our Bengaluru team is the bank's largest technology, data and operations centre outside Australia. In operation for over 33 years, the centre is critical in delivering the bank's strategy and making an impact for our millions of customers around the world. Our Bengaluru team not only drives the transformation initiatives of the bank, it also drives a culture that makes ANZ a great place to be. We're proud that people feel they can be themselves at ANZ and 90 percent of our people feel they belong. 

We know our people need different things to be great in their role, so we offer a range of flexible working options, including hybrid work (where the role allows it). Our people also enjoy a range of benefits including access to health and wellbeing services.

We want to continue building a diverse workplace and welcome applications from everyone. Please talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability or access requirements, let us know how we can provide you with additional support.

To find out more about working at ANZ visit https://www.anz.com/careers/. You can apply for this role by visiting ANZ Careers and searching for reference number 112424.

Job Posting End Date

23/03/2026 , 11.59pm, (Melbourne Australia)