About Us

Technology (non-coding)
At ANZ, we're applying new ways technology and data can be harnessed as we work towards a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

About the Role

As a service owner/stream owner in our product squad, you’ll play a key role in helping to manage, enhance, and maintain key services that enables two key collateral management systems - greenfield and legacy - to be in sync

The services are crucial for enabling collateral management to support successful provisioning of secured loans via the bank’s lending processes

Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.

Role Type: Permanent
Role Location: Acacia
Work Hours: 7 am to 4 pm

What will your day look like?

As a service owner/stream owner, you are accountable for:

• Strategic Ownership: Act as the single point of accountability for the driving strategic direction, and continuous improvement of the service
• Requirement Gathering: Engage with business stakeholders to understand needs, translate them into feature requirements, and prioritize enhancements
• Solution Design Coordination: Work alongside product teams, technical analysts, and developers to ensure designs meet business objectives, technical feasibility, and best practices
• Delivery Management: Oversee the development and deployment of new features, ensuring timely and high-quality outcomes that align with business expectations
• Stakeholder Collaboration: Build strong relationships across business, technology, and operational teams to facilitate seamless collaboration and decision-making
• Operational Support: 
  Handover of new features to operations support, ensuring documentation of troubleshooting steps, known issues, and resolution methods to streamline future problem-solving are completed
  Act as an escalation point for complex incidents that require deep technical expertise or coordination across multiple teams
• Risk & Issue Management: Identify risks, manage dependencies, and proactively mitigate potential delivery challenges

What will you bring?

• Proven experience in service ownership, product management, or solution delivery within a technology environment
• Strong understanding of end-to-end technology solution lifecycles, including requirements gathering, design, development, test management, deployment, and support
• Excellent stakeholder engagement and communication skills, with the ability to translate business needs into technical solutions
• Technical expertise in solution architecture, integration, and automation
• Ability to comprehend system design, and integrations to make informed decisions and collaborate effectively with development and operations teams
• Strong grasp of Agile methodologies, project management, and change management principles
• Ability to manage competing priorities and drive results in a dynamic environment

Good to have’ knowledge, skills and experiences

• Expertise in incident management, problem resolution, and root cause analysis within an IT operations context
• Experience in financial or banking sector with understanding of secured lending processes, and collateral management
• Exposure to or experience utilising process led solution design methodologies

Qualifications

• Bachelor’s or Master’s Degree in Computer Science, Information Technology, or Software Engineering
• Technology certifications such as or equivalent to ITIL, CSPO, or PMI

So why join us? (Bengaluru GCC)

ANZ is a place where big things happen as we work together to provide banking and financial services across more than 30 markets. With more than 7,500 people, our Bengaluru team is the bank's largest technology, data and operations centre outside Australia. In operation for over 33 years, the centre is critical in delivering the bank's strategy and making an impact for our millions of customers around the world. Our Bengaluru team not only drives the transformation initiatives of the bank, it also drives a culture that makes ANZ a great place to be. We're proud that people feel they can be themselves at ANZ and 90 percent of our people feel they belong. 

We know our people need different things to be great in their role, so we offer a range of flexible working options, including hybrid work (where the role allows it). Our people also enjoy a range of benefits including access to health and wellbeing services.

We want to continue building a diverse workplace and welcome applications from everyone. Please talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability or access requirements, let us know how we can provide you with additional support.

To find out more about working at ANZ visit https://www.anz.com/careers/. You can apply for this role by visiting ANZ Careers and searching for reference number 97477.

Job Posting End Date

10/06/2025 , 11.59pm, (Indian Standard Time)