About Us

At ANZ, we're applying new ways technology and data can be harnessed as we work towards a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

Our community of over 5,000 engineers is key to making this happen, because technology underpins every part of our business - from delivering tools, apps and services for our customers, to building a bank for the future.

About the Role

As a ServiceNow Solution Designer in our ESM Domain under Tech COO, you’ll play a key role responsible for designing solutions that address specific business challenges while aligning with our strategic plan, ServiceNow best practices and enterprise architecture. This role requires a strategic thinker who can influence and guide stakeholders, ensuring that technology decisions meet project objectives and achieve desired business outcomes.

Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.

Role Type:Permanent
Role Location:Bengaluru
 

What will your day look like?

• Design solutions targeting precise business problems, ensuring alignment with the strategic plan and enterprise architecture.

• Influence and guide technology and business stakeholders on decisions that best serve the enterprise while meeting project/solution objectives to achieve business outcomes.

• Provide architectural guidance and best practices in designing and developing tools that enable Service Management processes and workflows.

• Oversee the design, implementation, and enhancements to IT workflows to achieve desired operational, compliance, and management outcomes while fostering simple, authoritative reporting and analytics.

• Lead and establish standards and practices for integrating and maintaining the Service Management workflows (ITSM, ITAM, ITOM) architecture and functionality.

• Provide input to the Service Management Operations roadmap, including onboarding integrations, processes, assets, and other relevant components to a unified Service Management platform to ensure enterprise-wide quality.

• Advise on solutions that are scalable, robust, and aligned with industry best practices.

• Provide technical evaluation of demands against Service Management features, platform capabilities, and best practices.

What will you bring?

To grow and be successful in this role, you will ideally bring the following:

• Proven experience in designing and implementing ServiceNow solutions, particularly in the CMDB space.

• Strong understanding of Service Management processes and workflows (ITSM, ITAM, ITOM).

• Excellent communication and stakeholder management skills.

• Ability to provide strategic guidance and influence decision-making.

• Experience with evaluating and selecting ICT solutions.

• Strong analytical and problem-solving skills.

• Knowledge of industry best practices and standards for Service Management.

• Certification in ServiceNow CSA,ITOM – Discovery, Service Mapping, ITSM Implementation.

• Experience with ServiceNow architecture and designing solution

• Expert with ServiceNow base CMDB, Discovery, Service Graph Connectors and custom integrations

• Strong capability with peripheral ServiceNow modules, including HAM Pro, SAM Pro

• Familiarity with consuming ITSM and other processes (e.g. Incident, Problem, Change, Alert), including automated service impact routines and outage handling

• Strong capability with Common Services Data Model (CSDM) modelling, including Service Portfolio Management and Application Service Modelling

• CMDB Class Manager experience, including Principal class definitions and staleness rules.

• Experience in infrastructure design/logical connection modelling

• Experience in authentication and authorisation techniques (e.g. Basic, Mutual OAuth, OIDC Provider) and REST/JSON and SOAP 

• Experience in developing proof of concept and solution evaluation

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

So why join us?

ANZ is a place where big things happen as we work together to provide banking and financial services across more than 30 markets. With more than 7,500 people, our Bengaluru team is the bank's largest technology, data and operations centre outside Australia. In operation for over 33 years, the centre is critical in delivering the bank's strategy and making an impact for our millions of customers around the world. Our Bengaluru team not only drives the transformation initiatives of the bank, it also drives a culture that makes ANZ a great place to be. We're proud that people feel they can be themselves at ANZ and 90 percent of our people feel they belong. 

We know our people need different things to be great in their role, so we offer a range of flexible working options, including hybrid work (where the role allows it). Our people also enjoy a range of benefits including access to health and wellbeing services.

We want to continue building a diverse workplace and welcome applications from everyone. Please talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability or access requirements, let us know how we can provide you with additional support.

To find out more about working at ANZ visit https://www.anz.com/careers/. You can apply for this role by visiting ANZ Careers and searching for reference number [[91245]].

Job Posting End Date

03/04/2025 , 11.59pm, (Melbourne Australia)