About Us

At ANZ, we're applying new ways technology and data can be harnessed as we work towards a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

About the Role

The Journey Expert – T&C HR Service Delivery is accountable for the end-to-end system support of the HR Service Delivery Module within the Service Now Platform encompassing HR Case and Knowledge Management, Employee All Boarding journey, Employee Relations, Employee Service Portal (PeopleHub), Employee Service Requests, Virtual Agent, HR Agent Workspace and Now Mobile.  This encompasses all HR Functions – from Core HR Administration, Talent Acquisition, Talent Development, Talent Management, Time and Attendance, Payroll, Compensation and Benefits, Reporting, Analytics and Experience Management. In addition, this role will also have oversight and accountability with the SAP Enable Now platform as well. Knowledge of and experience in HR functions and HR business processes, ability to drive requirements confirmation discussions, fit-gap analysis, prototyping and system configuration, data conversion (where applicable), testing and defect management are some of the skills and activities expected to be performed in the role of a functional consultant.  

Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.

Role Type:Permanent
Role Location:Bengaluru

What will your day look like?

• Collaborate with Global Digital Employee Experience Leaders and Global Talent Management & Learning SMEs to support business process improvements and functionality enhancements.
• Ability to review and assess changes in the HR stack and determining how to deliver those changes.
• Work on HR continuous improvement projects, including requirements, design, testing, implementation, training, and end-user support.
• Collaborate closely with stakeholders and internal technology partners to architect technology solutions based on industry best practices needed to drive business alignment.
• Collaborate with Business Product Owners to create technical user stories based on business-defined features that align with ServiceNow,  SAP SuccessFactors, GCP configuration and other supported source applications.
• Recognise available options and select the appropriate course of action to continuously improve solutions and delivery processes with the highest business value. Proactively identify, resolve, or bring up issues, concerns, and impediments to get the project developed with efficiency and maximum effectiveness.
• Manage and develop customer relationships and perceptions to achieve mutual goals.
• Product design and gap analysis to standard product functionality.
• Liaise with onshore and offshore development teams to deliver robust solutions on time.
• Demonstrate the ability to plan, prioritise and organise your time, project schedules and multiple project activities.
• Serve as a bridge between stakeholders in business and technology. Collaborate with stakeholders to analyse and validate business requirements.
• Communicate concepts to both technical and non-technical stakeholders.

What will you bring?

• Experience as a Functional Consultant in ServiceNow HRSD & with Service Now HR Service Delivery 
• Previous consulting experience working with global companies / Exposure to Internal project work. 
• Organised, self-motivated, highly adaptable, detail-oriented, and strongly desires to embrace change and solve problems.  
• Extensive Implementation / Support experience in HR Service Delivery Module within ServiceNow. 
• Extensive knowledge of ServiceNow HR Service Delivery Module and Employee Centre 
• Moderate experience as a Human Resource business user, or another HR role. 
• Strong experience and knowledge of HR operations and process across various functional areas 
• Understanding of a unified Service Now solution and the touch points with other HCM applications (e.g. SuccessFactors, Workday, Oracle HCM Cloud) 
• Experience in all aspects of HRSD implementation/Continuous Improvement including requirements gathering, fit or gap analysis, functional design development, user acceptance testing, training and deployment activities. 
• Experience on working with stakeholders on requirements and business process definition, Software Development/Systems Integration and Application Support.
• Tools such as Jira and Confluence to ensure the tribe is planning and communicating its work as efficiently and effectively as possible 
• Adept at using experience and knowledge of financial services industry, geographical and technology trends to assess and shape business solutions. 

So why join us?

ANZ is a place where big things happen as we work together to provide banking and financial services across more than 30 markets. With more than 7,500 people, our Bengaluru team is the bank's largest technology, data and operations centre outside Australia. In operation for over 33 years, the centre is critical in delivering the bank's strategy and making an impact for our millions of customers around the world. Our Bengaluru team not only drives the transformation initiatives of the bank, it also drives a culture that makes ANZ a great place to be. We're proud that people feel they can be themselves at ANZ and 90 percent of our people feel they belong. 

We know our people need different things to be great in their role, so we offer a range of flexible working options, including hybrid work (where the role allows it). Our people also enjoy a range of benefits including access to health and wellbeing services.

We want to continue building a diverse workplace and welcome applications from everyone. Please talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability or access requirements, let us know how we can provide you with additional support.

To find out more about working at ANZ visit https://www.anz.com/careers/. You can apply for this role by visiting ANZ Careers and searching for reference number 97978

Job Posting End Date

20/06/2025 , 11.59pm, (Melbourne Australia)