About Us

At ANZ, we're applying new ways technology and data can be harnessed as we work towards a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

Our community of over 5,000 engineers is key to making this happen, because technology underpins every part of our business - from delivering tools, apps and services for our customers, to building a bank for the future.

About the Role

The ServiceNow Platform Administrator & Developer should be knowledgeable in ServiceNow Best practices, to fill a critical role. The core focus of this role is ServiceNow Administration that will work closely with Multiple Tenants and various Integration Squads. We are looking for a candidate who can communicate effectively, collaborate with multiple business units, is adaptable to change and will take the initiative to help develop/manage the stakeholder’s requirement from platform perspective. The successful candidate will be able to take a leadership role in this effort from the ServiceNow Platform space. This team is fast paced, Agile, Lean, and works closely with other teams in a matrix manner. Strong team player, ability to work independently and in a team as well, ability to adapt to a rapidly changing environment, commitment towards learning

Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.

Role Type:Permanent
Role Location:Bengaluru

What will your day look like?

• You need to ensure & maintain ServiceNow Platform is running smoothly.

• You will be working on the assigned epics/stories/tickets in Jira/ServiceNow and resolve it within SLA

• As an Engineer, you are expected to attend Scrum Meeting & Daily Stand-ups and share your updates/concerns.

• Expected to work between 0800-1700 IST and provide On-call support on a rotational basis.

• Maintains, Develop and Enhances ITSM environment including Incident, Request, Problem, Change and Knowledge Management, Service Catalog, Service Portals, SLAs, Discovery, and Integrations.

• Participates in the implementation and configuration of other ServiceNow products outside of ITSM to increase the adoption of the ServiceNow platform.

• Responsible for performing daily administration, issue resolution, and troubleshooting of the ServiceNow platform.

• Monitors health, usage and overall compliance of ServiceNow and its applications.

• Self-starter with ability to multitask, and effective time management skills

• Team player, ability to work independently and in a team as well, ability to adapt to a rapidly changing environment, commitment towards learning

What will you bring?

• Strong knowledge on ServiceNow Platform Administration.

• Provide overall support, administration and maintenance of the ServiceNow platform and ServiceNow applications such as ITSM, ITOM, ITBM etc.

• Monitor health, usage, and overall compliance of ServiceNow and its applications; coordinates application and platform patching and upgrades

• Install and maintenance of the mid server

• Monitor and administer ServiceNow Discovery processes in support of configuration management software asset management

• Provide end-user technical support to resolve issues, answer questions and provide additional training as needed

• Monitor external system integrations and provide support as needed

• Provide backup to other team members, as needed, for activities such as CMDB administration, system upgrade and patching, regression testing and releasing of new applications

• Functional knowledge of ITSM processes such as incidents, problem and change

• Understanding of agile concepts

So why join us?

ANZ is a place where big things happen as we work together to provide banking and financial services across more than 30 markets. With more than 7,500 people, our Bengaluru team is the bank's largest technology, data and operations centre outside Australia. In operation for over 33 years, the centre is critical in delivering the bank's strategy and making an impact for our millions of customers around the world. Our Bengaluru team not only drives the transformation initiatives of the bank, it also drives a culture that makes ANZ a great place to be. We're proud that people feel they can be themselves at ANZ and 90 percent of our people feel they belong. 

We know our people need different things to be great in their role, so we offer a range of flexible working options, including hybrid work (where the role allows it). Our people also enjoy a range of benefits including access to health and wellbeing services.

We want to continue building a diverse workplace and welcome applications from everyone. Please talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability or access requirements, let us know how we can provide you with additional support.

To find out more about working at ANZ visit https://www.anz.com/careers/. You can apply for this role by visiting ANZ Careers and searching for reference number [[96155]].

Job Posting End Date

23/05/2025 , 11.59pm, (Melbourne Australia)