About Us

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our customers. Our Institutional bank helps our largest customers move trade and capital around the region, providing our people with great opportunities to build their technical expertise and their careers.

About the Role

As a Senior Operations Support Officer, you will be part of a global hub team supporting Institutional clients across Australia, Singapore, Hong Kong, London, and New York. Working closely with in-country teams, Relationship Managers, Sales, Credit, Legal, Compliance, and Operations, you will play a critical role in delivering timely and high-quality client onboarding and review activities across the Institutional & Markets business. You will be responsible for ensuring customer information is accurate, complete, and aligned with Group AML/KYC standards, internal policies, and applicable regulatory requirements, while maintaining data integrity across multiple systems and platforms.

You will support the onboarding of New-to-Bank clients and conduct Ongoing Customer Due Diligence (OCDD), periodic reviews, and remediation activities across a range of risk levels and client types. This includes managing client lifecycle events such as name changes, event-driven reviews, mergers and acquisitions, offboarding, SSI collection and maintenance, system linkages, and customer profile remediation.The role requires strong collaboration across Front Office, Compliance, Operations, and key stakeholders to deliver a seamless and compliant client experience.

Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.

Role Type: Permanent
Role Location: Bengaluru
Work Schedule: Flexible Shift

What will your day look like?

As a Senior Operations Support Officer, you will be responsible for:

• Executing Maker and Checker activities across KYC onboarding and Ongoing Customer Due Diligence (OCDD) processes to support efficient business-as-usual operations.
• Performing periodic, event-driven, and remediation reviews of client KYC records across multiple jurisdictions, ensuring adherence to global standards, local regulatory requirements, and internal policies.
• Reviewing and validating KYC documentation to ensure compliance with risk, audit, quality, and regulatory requirements.
• Partnering with clients and internal stakeholders to obtain required documentation, verify customer information, and facilitate timely completion of due diligence activities.
• Maintaining the accuracy, completeness, and integrity of customer data across onboarding platforms and banking systems, ensuring appropriate profile setup and system linkages.
• Supporting team capability building through knowledge sharing, coaching, and on-the-job training for new team members.
• Conducting data quality checks, spot reviews, and quality assurance activities in line with the established quality control framework.
• Managing escalations proactively and contributing to reporting requirements that support effective operational risk management and governance.
• Demonstrating flexibility to work across different time zones and effectively engage with global stakeholders to meet business and client needs.

What will you bring?

To grow and be successful in this role, you will ideally bring the following:

• A minimum of 3 years’ experience in financial services, regulatory compliance, AML/KYC, or a related discipline, with exposure to quality assurance activities being highly desirable. 
• At least 1 year of hands-on experience in a KYC operations environment, with demonstrated expertise in Customer Due Diligence (CDD) and Ongoing Customer Due Diligence (OCDD) across a range of risk categories and policy frameworks.
• Strong knowledge of KYC requirements across all customer risk levels (Low, Medium, High, and Extreme) and experience working with a diverse range of client types, including Corporates, Commercial Entities, Trusts, Charities, Foundations, Private Companies, Banks, Financial Institutions, Government Entities, Listed Companies, and Regulated Organisations.
• Proven ability to achieve KPIs, SLAs, and quality objectives while ensuring KYC reviews and customer due diligence files meet audit, risk, regulatory, and compliance requirements.
• Experience interpreting and implementing policy and procedural changes, maintaining accurate process documentation, and supporting training and knowledge-sharing initiatives across teams.
• Excellent communication and stakeholder management skills, with the ability to build strong relationships and collaborate effectively across multiple functions.
• A bachelor’s degree or equivalent tertiary qualification.

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

So why join us?

ANZ is a place where big things happen as we work together to provide banking and financial services across more than 30 markets. With more than 7,500 people, our Bengaluru team is the bank's largest technology, data and operations centre outside Australia. In operation for over 33 years, the centre is critical in delivering the bank's strategy and making an impact for our millions of customers around the world. Our Bengaluru team not only drives the transformation initiatives of the bank, it also drives a culture that makes ANZ a great place to be. We're proud that people feel they can be themselves at ANZ and 90 percent of our people feel they belong. 

We know our people need different things to be great in their role, so we offer a range of flexible working options, including hybrid work (where the role allows it). Our people also enjoy a range of benefits including access to health and wellbeing services.

We want to continue building a diverse workplace and welcome applications from everyone. Please talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability or access requirements, let us know how we can provide you with additional support.

To find out more about working at ANZ visit https://www.anz.com/careers/. You can apply for this role by visiting ANZ Careers and searching for reference number 119251.

Job Posting End Date

20/07/2026, 11.59pm, IST