About Us

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our customers. Our Institutional bank helps our largest customers move trade and capital around the region, providing our people with great opportunities to build their technical expertise and their careers.

About the Role

As a Senior Operations Support Officer, you will support the daily activities for New to bank and ongoing compliance reviews that meets & exceeds regulatory expectations in AML KYC and other areas relevant to today’s heightened regulatory climate. You would provide support to fellow analysts, ensuring production objectives and performance standards are met in compliance with Customer Due Diligence.

You will also play a key role in the overall strategic direction of the Bank and work on high priority initiatives in a rapidly growing business by collaborating with Compliance, Quality Assurance, Sales, and Solution Teams. 

Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.

Role Type: Permanent
Role Location: Bengaluru
Work schedule: Flexible to work in any shift

What will your day look like?

As a Senior Operations Support Officer, you will:

• Proactively resolve issues, analyze workflow gaps, and implement preventive controls to avoid operational losses.
• Manage customer expectations with timely updates and maintain clear communication with stakeholders.
• Deliver accurate KYC/OCDD files within KPIs and SLAs while ensuring full compliance and data integrity.
• Review and refine workflows, documentation, and process changes to support continuous improvement.
• Maintain complete and compliant customer records and onboarding data across systems.
• Collaborate with cross‑functional teams, support stakeholder meetings, and contribute to team deliverables.
• Identify risks, follow regulatory and internal policies, and escalate issues when necessary.
• Support training activities, ensure completion of required staff learning, and contribute to knowledge sharing.

What will you bring?

To grow and be successful in this role, you will ideally bring the following:

• 3–8 years of strong financial services and AML/KYC experience, including CDD & OCDD across all risk levels and client types.
• Deep regulatory knowledge (FATCA, CRS, EMIR, MiFID, Dodd‑Frank) with hands‑on expertise in KYC systems and workflow tools.
• Proven ability to meet KPIs, SLAs, and quality standards, delivering audit‑ready and compliant KYC files.
• Strong project management skills with the ability to handle fast‑paced, high‑pressure workloads and shifting priorities.
• Detail‑oriented analytical mindset with strong numerical, problem‑solving, and time‑management skills.
• High professionalism in handling confidential information with a strong controls and quality‑focused approach.
• Collaborative, self‑driven team player who supports training, shares knowledge, and continuously improves processes.
• Advanced MS Office proficiency with solid reporting and documentation skills.
  
  

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

So why join us?

ANZ is a place where big things happen as we work together to provide banking and financial services across more than 30 markets. With more than 7,500 people, our Bengaluru team is the bank's largest technology, data and operations centre outside Australia. In operation for over 33 years, the centre is critical in delivering the bank's strategy and making an impact for our millions of customers around the world. Our Bengaluru team not only drives the transformation initiatives of the bank, it also drives a culture that makes ANZ a great place to be. We're proud that people feel they can be themselves at ANZ and 90 percent of our people feel they belong.
 

We know our people need different things to be great in their role, so we offer a range of flexible working options, including hybrid work (where the role allows it). Our people also enjoy a range of benefits including access to health and wellbeing services.

We want to continue building a diverse workplace and welcome applications from everyone. Please talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability or access requirements, let us know how we can provide you with additional support.

To find out more about working at ANZ visit https://www.anz.com/careers/. You can apply for this role by visiting ANZ Careers and searching for reference number 111644.

Job Posting End Date

23/03/2026 , 11.59pm, (IST)