About Us

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

About the Role

As a Senior Manager for Customer Lending Assessment, you will play a crucial role in leading a team of 70-100 staff to support various teams across unsecured assessment, construction propays, home lending support and non-sufficient funds. Key responsibility will include developing & ensuring execution of a culture of customer centricity, continuous improvement & creating capacity that will enhance business performance of all current team along with supporting the new capability build for secured assessments. 

Support Deliver Personal Banking’s vision of "Supporting our customers by making the right decision based on strong credit principles and through strong partnerships.

Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.

Role Location: Manyata Tech Park, Bengaluru

Role Type: Permanent, Fulltime

Shift Login Timings: 3 AM IST

What will your day look like?

As a Senior Manager for Customer Lending Assessment, you will:

• Maintain a comprehensive knowledge of credit policy, products and processes and share ideas & best practices with other teams
• Establish and implement policies and procedures to support all activities of the team, and review and report on adherence to policy, processes and CAD ensuring all activities are carried out and recorded in compliance with Bank and legislative requirements.
• Contribute to the achievement of Budget by reducing running costs, eliminating operational losses and enabling investment for growth and innovation.
• Ensure accreditation relevant to your role is maintained & applied – e.g. CAD
• Be alert and act promptly to warning signs of credit deterioration, equally, recognise your customers’ strong or improved performance to develop stronger relationships with them
• Identify trends, risks & issues, resolve and/or report and escalate them as required
• Ensure you & staff follow bank procedures such as assessing applications in wrong segment, disregard for responsivities under Credit Approval Discretion (CAD)
• Ensure all services delivered comply with ANZ Group governance requirements, policies and standards with legal and regulatory requirements.

• Perform risk assessments for new initiatives, process, products and business.
• Lead and develop the team by encouraging a culture of continuous improvement & efficiencies.
• Identify training needs of individuals and arrange for training so that current and future team performance is ensured and that individual development needs are met * Deliver strong VOC result for wider CLA by developing and leading engagement/wellness programme.

What will you bring?

To grow and be successful in this role, you will ideally bring the following:

• Strong leadership and people management experience including STAR recruitment accreditation
• Able to build strong, open collaborative working relationships
• The ability to represent CLA at a range of forums with internal stakeholders
• Strong problem solving, analytical & decision-making ability - able to make sound decisions under pressure
• Experience in an operations/process environment
• Strong capacity & forecasting ability.
• Current CAD holder
• An understanding of credit risk and its management principles

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

So why join us?

From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.

But it's not just our customers who'll feel your impact. you'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.

We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.

At ANZ, you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability or access requirement, let us know how we can provide you with additional support.

To find out more about working at ANZ, visit https://www.anz.com.au/careers. You can apply for this role by visiting ANZ Careers and searching for reference number 100693.

Job Posting End Date

01/08/2025 , 11.59pm, (Melbourne Australia)