About Us

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal to improve the financial wellbeing and sustainability of our customers. Our Institutional bank helps our largest customers move trade and capital around the region, providing our people with great opportunities to build their technical expertise and their careers.

About the Role

What will your day look like?

As a Senior Operations Analyst – Insto Recs, your responsibilities will include :

• Provide a high level of customer service to the Internal customers.
• Ability to handle enquires/issues pertaining to Accounts Reconciliation across geographies by providing cost effective, high quality service within agreed SLAs and time frames
• Provide accurate and up to date information on all enquiries.
• Ensure completeness of reconciliations assigned and also assigned to the respective team members.
• Keeping abreast of the updates in the process
• Provide advice & support to team members, share information and learning experiences to ensure performance objectives are delivered on a timely basis.
• Alignment and adherence with ANZ Group risk policies, processes and standards and with external Regulatory requirements.
• Understanding of BSO principles and application of the same in the day to day working and month end reporting.     

What will you bring?

To grow and be successful in this role, you will ideally bring the following: 

• Minimum 3 years of experience in Reconciliation and payments processess. 
• Ability to analyse problems to assist/support stakeholder 
• Ability to analyse data for contribution to change agenda decision making
• Service to SLA agreements for quality and turn around times for fulfilment. 

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

So why join us?

From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.

But it's not just our customers who'll feel your impact. you'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.

We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.

At ANZ, you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability or access requirement, let us know how we can provide you with additional support.

To find out more about working at ANZ, visit https://www.anz.com.au/careers. You can apply for this role by visiting ANZ Careers and searching for reference number 118071.

Job Posting End Date

08/07/2026, 11.59pm, (IST)