Senior Fulfilment Officer

Req ID: 122866

Department: GO - Business & Private Bnk Operations

Division: Group Operations

Location: Bengaluru

About Us

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

About the Role

The Officer, SME Fulfilment supports Business & Private Bank Operations by preparing and reviewing documentation for lending products. The role completes routine document checks, validates information against standard requirements, supports accurate, timely outcomes while following procedures, controls and service expectations.

Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.

Role Type: Full Time, Permanent
Role Location: Bengaluru

Work Hours: Early morning shifts

What will your day look like?

As an Officer - SME Fulfilment, you will be accountable for:

Document preparation and review: Complete allocated lending product documentation activities, including preparing documents, checking completeness and validating details.

Accuracy and service: Process work accurately, within agreed timeframes, and support consistent outcomes for customers, frontline teams and internal stakeholders.

Risk and compliance: Follow procedures, controls, privacy requirements and quality standards when handling customer and account information.
Escalation and learning: Escalate exceptions or unclear instructions and continue building capability through training, coaching and feedback.

What will you bring?

To grow and be successful in this role, you will ideally bring the following:

Exposure to banking, finance, operations, administration or customer service.
Basic awareness of lending products, document preparation, document review or loan administration processes.
Experience using checklists, standard procedures, workflow queues or case management systems.
Strong attention to detail and ability to follow procedures accurately.
Basic customer service, communication and computer literacy skills.
Ability to manage allocated work, meet timeframes and escalate when support is required.
Awareness of privacy, confidentiality, data handling and operational compliance requirements.

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

So why join us?

From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.

But it's not just our customers who'll feel your impact. you'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.

We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.

At ANZ, you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability or access requirement, let us know how we can provide you with additional support.

To find out more about working at ANZ, visit https://www.anz.com.au/careers. You can apply for this role by visiting ANZ Careers and searching for reference number 122866.

Job Posting End Date

25/09/2026, 11.59pm, (Melbourne Australia)