About Us

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our customers. Our Institutional bank helps our largest customers move trade and capital around the region, providing our people with great opportunities to build their technical expertise and their careers.

About the Role

The Sr Ops Analyst is Responsible for providing customer service to Corporate & Institutional Banking Customers, while ensuring that regulatory and bank requirements are met. The individual must deliver positive customer experience within agreed timeframes i.e. Service Level Agreements (SLAs). The candidate Must Have Excellent Payments knowledge and should be proficient in Swift.

Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.

Role Type: Permanent
Role Location: Bengaluru
Work Hours: 8.5 hrs & Rotational shift

What will your day look like?

As a Sr Ops Analyst , you will:

• Ensure all payments are cleared, concise and timely
• Provide a high level of customer service to the internal and external customers
• Escalate customer complaint to PL/TL/manager when required    
• Follow up where necessary to meet customer needs.
• Take initiative to identify process improvements, and present to Team Leader \ Manager with the solutions and the benefits.
• Develop good working relationships with all stakeholders 
• Ensure all services delivered comply with ANZ Group governance requirements, policies, processes and standards and with legal and regulatory requirements.
• Resolve issues or escalate them as required.    

What will you bring?

To grow and be successful in this role, you will ideally bring the following: 

• At least 2-3 years of experience in payments processing
• Experience of working on RTGS, International payments and treasury back office transactions processing respecting dual control principle, legal framework and bank procedures/instructions
• Excellent communication skills in written and oral English
• Basic computer knowledge and familiar with MS Office tools.     

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

So why join us?

ANZ is a place where big things happen as we work together to provide banking and financial services across more than 30 markets. With more than 7,500 people, our Bengaluru team is the bank's largest technology, data and operations centre outside Australia. In operation for over 33 years, the centre is critical in delivering the bank's strategy and making an impact for our millions of customers around the world. Our Bengaluru team not only drives the transformation initiatives of the bank, it also drives a culture that makes ANZ a great place to be. We're proud that people feel they can be themselves at ANZ and 90 percent of our people feel they belong. 

We know our people need different things to be great in their role, so we offer a range of flexible working options, including hybrid work (where the role allows it). Our people also enjoy a range of benefits including access to health and wellbeing services.

We want to continue building a diverse workplace and welcome applications from everyone. Please talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability or access requirements, let us know how we can provide you with additional support.

To find out more about working at ANZ visit https://www.anz.com/careers/. You can apply for this role by visiting ANZ Careers and searching for reference number 104340.

Job Posting End Date

17/10/2025 , 11.59pm, (Melbourne Australia)