Payments Processing Associate

Req ID: 122431

Department: NZ Personal Banking Customer Service Operations

Division: New Zealand

Location: Bengaluru

About Us

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

About the Role

In the role of Payments Processing Associate , you will be responsible for the ongoing management of construction home loans through progressive drawdowns, ensuring projects are completed efficiently while meeting all regulatory and bank requirements. You will assess and process construction loan requests, verify supporting documentation, monitor compliance, and maintain accurate records throughout the loan lifecycle. Through effective stakeholder communication and timely processing, you will deliver positive customer outcomes within agreed Service Level Agreements (SLAs). You will also identify opportunities for continuous improvement, support operational excellence, and contribute to enhancing customer experience while ensuring consistency, accuracy, and risk management across all activities.

Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.

Role Type: Permanent, Full-time
Role Location: Bengaluru, India
Work Hours: 2:00 AM (IST) onwards, subject to daylight savings adjustments

What will your day look like?

As a Payments Processing Associate, you will:

Manage construction loan drawdowns and payment processing activities, ensuring transactions are completed accurately, on time, and in line with regulatory and bank requirements.
Deliver exceptional customer service by responding to enquiries from customers, internal stakeholders, and business partners, providing accurate information and timely updates.
Review and maintain customer records, document case updates, and take ownership of resolving customer queries while meeting agreed Service Level Agreements (SLAs).
Build and maintain strong relationships with stakeholders across business teams, vendors, and support functions to ensure seamless service delivery and positive customer outcomes.
Monitor compliance, identify and escalate potential risks, suspicious activities, or operational issues, and support the preparation of regulatory and internal reporting requirements.
Contribute to continuous improvement initiatives by identifying process efficiencies, enhancing operational effectiveness, and supporting a collaborative, high-performing team culture.

What will you bring?

To grow and be successful in this role, you will ideally bring the following:

Graduate or Postgraduate degree in Commerce, Finance, Accounting, or a related discipline, with 6 months to 3 years of experience; prior banking, lending, or financial services experience will be an added advantage.
Strong written and verbal communication skills with the ability to effectively engage with customers and stakeholders.
Excellent organisational and time-management skills, with the ability to prioritise tasks and meet strict deadlines.
Ability to handle complex financial transactions with a high degree of accuracy and attention to detail.
Strong customer focus and commitment to delivering exceptional service and customer outcomes.
Proficiency in Microsoft Office applications and strong computer literacy.
Sound understanding of accounting and finance principles.
Accurate data entry, record management, and analytical skills with a focus on quality, compliance, and risk awareness.
Ability to work effectively in a fast-paced, team-oriented environment while demonstrating adaptability and continuous learning.

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

So why join us?

ANZ is a place where big things happen as we work together to provide banking and financial services across more than 30 markets. With more than 7,500 people, our Bengaluru team is the bank's largest technology, data and operations centre outside Australia. In operation for over 33 years, the centre is critical in delivering the bank's strategy and making an impact for our millions of customers around the world. Our Bengaluru team not only drives the transformation initiatives of the bank, it also drives a culture that makes ANZ a great place to be. We're proud that people feel they can be themselves at ANZ and 90 percent of our people feel they belong.

We know our people need different things to be great in their role, so we offer a range of flexible working options, including hybrid work (where the role allows it). Our people also enjoy a range of benefits including access to health and wellbeing services.

We want to continue building a diverse workplace and welcome applications from everyone. Please talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability or access requirements, let us know how we can provide you with additional support.

To find out more about working at ANZ visit https://www.anz.com/careers/. You can apply for this role by visiting ANZ Careers and searching for reference number 122431.

Job Posting End Date

04/09/2026, 11.59pm, (IST)