Payments Processing Associate

Req ID: 119527

Department: NZ Personal Banking Customer Service Operations

Division: New Zealand

Location: Bengaluru

About Us

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

About the Role

In the role of Payments Processing Associate, you will be responsible for providing excellent support for the classification and pre-assessment process, ensuring accurate evaluation and categorization of cases, requests, or applications. You will review submitted information, verify completeness and compliance, identify priorities and risk factors, and determine appropriate classifications based on established criteria. Through careful analysis and timely decision-making, you will help streamline workflows, maintain consistency in assessments, and support operational efficiency. Facilitating a seamless handover between teams will result in a quality customer experience and foster stronger interdepartmental collaboration.

Role Type: Permanent, Full-time
Role Location: Bengaluru, India
Work Hours: 1 AM (IST) Onwards subject to daylight savings

What will your day look like?

As a Payments Processing Associate, you will:

Process payments accurately and within agreed timelines, minimizing risks and potential losses arising from delayed or incorrect payment deliveries.
Support customer-facing teams in handling customer enquiries and queries professionally across multiple channels, escalating complex issues to senior staff or the Section Head when required.
Build and maintain strong relationships with key stakeholders, including vendors, suppliers, ANZ entities, and business teams, to ensure effective collaboration and service delivery.
Manage end-to-end payment processing activities, including system processing in compliance with regulatory requirements and internal procedures, handling enquiries from customers and correspondent banks, preparing regulatory and internal reports, and promptly escalating suspicious transactions, fraud risks, customer disputes, or operational errors.
Partner with relevant business units and functions to enhance understanding of their operating environment, products, organizational structure, and compliance requirements, enabling effective support and risk management.

What will you bring?

To grow and be successful in this role, you will ideally bring the following:

Graduate or Postgraduate degree in Commerce, Finance, Accounting, or a related discipline, with 0–3 years of experience (banking or lending experience will be an added advantage).
Strong verbal and written communication skills, with the ability to build effective working relationships across teams.
Excellent organizational skills with the ability to manage priorities, meet strict deadlines, and handle complex transactions with accuracy.
Strong customer focus and commitment to delivering high-quality service.
Proficient in MS Office applications, with strong computer literacy and efficient, accurate data entry skills.
Sound knowledge of accounting and finance principles.
Good understanding of lending products, lending operations, and credit assessment processes.
Knowledge of lending assessment, including document verification, financial analysis, risk identification, and credit evaluation.
Strong analytical and problem-solving skills with a keen attention to detail.

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

So why join us?

ANZ is a place where big things happen as we work together to provide banking and financial services across more than 30 markets. With more than 7,500 people, our Bengaluru team is the bank's largest technology, data and operations centre outside Australia. In operation for over 33 years, the centre is critical in delivering the bank's strategy and making an impact for our millions of customers around the world. Our Bengaluru team not only drives the transformation initiatives of the bank, it also drives a culture that makes ANZ a great place to be. We're proud that people feel they can be themselves at ANZ and 90 percent of our people feel they belong.

We know our people need different things to be great in their role, so we offer a range of flexible working options, including hybrid work (where the role allows it). Our people also enjoy a range of benefits including access to health and wellbeing services.

We want to continue building a diverse workplace and welcome applications from everyone. Please talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability or access requirements, let us know how we can provide you with additional support.

To find out more about working at ANZ visit https://www.anz.com/careers/. You can apply for this role by visiting ANZ Careers and searching for reference number 119527.

Job Posting End Date

23/07/2026, 11.59pm, (IST)