About Us

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

About the Role

As a LOO Return Specialist, you'll play an important role in supporting Institutional and Commercial Lending customers by ensuring the accurate validation, processing and setup of lending facilities.
Working closely with Relationship Managers, Credit teams, Product partners and Operations stakeholders, you will be responsible for reviewing returned Letters of Offer, validating documentation requirements, and completing facility setup activities across core lending platforms such as Loan IQ, Orion and other banking systems.

This role is ideal for someone who enjoys working in a fast-paced operational environment, has strong attention to detail, and is passionate about delivering excellent customer, banker and risk outcomes while contributing to process improvement initiatives.

Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.

Role Type: Permanent
Role Location: Bengaluru

What will your day look like?

To be successful in this role, you'll ideally bring:

• Experience in Lending Operations, Banking Operations, Loan Administration, or Customer Documentation.
• Understanding of lending processes, facility setup, and documentation requirements.
• Knowledge of Loan IQ, Orion, CACHE, or similar banking systems.
• Strong attention to detail with a focus on accuracy and quality.
• Ability to identify and resolve discrepancies efficiently.
• Strong stakeholder management and relationship-building skills.
• Experience working with Front Office, Credit, Risk, and Operations teams.
• Excellent organisational and time management skills.
• Ability to manage multiple priorities and meet deadlines.
• Strong verbal and written communication skills.
• Ability to work independently and collaboratively within a team.
• Strong analytical, problem-solving, and decision-making skills.
• Understanding of operational risk and control management.

Preferred Experience

• Experience in Institutional Banking, Commercial Banking, or Corporate Lending Operations.
• Exposure to Loan IQ and lending facility maintenance activities.
• Experience supporting process improvement, automation, or transformation initiatives.
• Ability to work effectively with multiple stakeholders across banking functions.
• Strong proficiency in Microsoft Excel, Word, and PowerPoint.

What will you bring?

To grow and be successful in this role, you will ideally bring the following:

• Reviewing and validating returned Letters of Offer to ensure compliance with execution requirements and internal policies.
• Processing lending facilities accurately and efficiently in systems such as Loan IQ and Orion.
• Completing documentation and operational activities within agreed service levels and quality standards.
• Responding to stakeholder enquiries and providing timely updates on processing status.
• Performing validation and verification checks to ensure approval conditions and documentation requirements have been met.
• Maintaining workflow tools and operational records to ensure transparency and accurate reporting.
• Building strong relationships with Relationship Management, Credit, Product and Operations teams.
• Identifying opportunities to simplify processes, improve customer outcomes and reduce operational risk.
• Escalating issues, risks and exceptions appropriately to management.
• Supporting business continuity, change initiatives and transformation projects as required.
• Participating in team discussions, knowledge-sharing sessions and continuous improvement activities.
  

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

So why join us?

ANZ is a place where big things happen as we work together to provide banking and financial services across more than 30 markets. With more than 7,500 people, our Bengaluru team is the bank's largest technology, data and operations centre outside Australia. In operation for over 33 years, the centre is critical in delivering the bank's strategy and making an impact for our millions of customers around the world. Our Bengaluru team not only drives the transformation initiatives of the bank, it also drives a culture that makes ANZ a great place to be. We're proud that people feel they can be themselves at ANZ and 90 percent of our people feel they belong. 

We know our people need different things to be great in their role, so we offer a range of flexible working options, including hybrid work (where the role allows it). Our people also enjoy a range of benefits including access to health and wellbeing services.

We want to continue building a diverse workplace and welcome applications from everyone. Please talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability or access requirements, let us know how we can provide you with additional support.

To find out more about working at ANZ visit https://www.anz.com/careers/. You can apply for this role by visiting ANZ Careers and searching for reference number 120632.

Job Posting End Date

04/08/2026, 11.59pm, (Melbourne Australia)