About Us

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

About the Role

As an Operation Support Officer, you will be supporting the Home Loans business with all Production and Process related activities to ensure accurate customer outcome is delivered. Managing the daily operation by being back up for Production Lead by ensuring timely and accurate processing of requests by effective allocation of work. This also involves maintaining timely business reporting.

Assist Team Leaders, managers and Production Leads with process improvements

Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.

Role Type: Permanent
Role Location: Bengaluru
Work Hours: 8.5h /Day (Rotational Shift )

What will your day look like?

As an Operations Support Officer, you will:

• Managing the daily operation of the teams by ensuring timely and accurate processing of requests by effective allocation of work
• Support SME with trainings on the various processes/ Upskilling within the team
• Understanding the process changes and timely re-iterating the same to the team
• Supporting the Manager / Production in planning the day for a smoother close of Business
• Monitoring the performance of EUC tools and ensure all enhancement and get the break fix’s performed within the stipulated timeframe
• Manage query resolutions for the Team and handle escalations timely both for self and oversee Teams allocations.
• Take responsibility for keeping the team re-iterated on Risk and Data Loss Protection by conducting sessions

What will you bring?

To grow and be successful in this role, you will ideally bring the following:

• Provide a high level of customer service to the internal and external customers
• Taking ownership to resolve any customer queries and complaints efficiently and effectively
• Flexible with all Shifts to support the Team working during the shifts and support the Downstream teams
• Mandatory experience and Proficient in making calls to third parties (Australian clients)
• Able to manage dual processes, be a team player by understanding the challenges of fellow Team members to support when in need
• Manage and monitor the processing of daily requests in accordance with Bank policies/procedures and customer instructions
• Making sure request are actioned before the cut of guidelines
• Complete work in a way that shows customer ownership and team support in problem resolution
• Recognise issues requiring escalation and act accordingly.
• Ensure attendance & avoid unscheduled leaves

 
You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

So why join us?

ANZ is a place where big things happen as we work together to provide banking and financial services across more than 30 markets. With more than 7,500 people, our Bengaluru team is the bank's largest technology, data and operations centre outside Australia. In operation for over 33 years, the centre is critical in delivering the bank's strategy and making an impact for our millions of customers around the world. Our Bengaluru team not only drives the transformation initiatives of the bank, it also drives a culture that makes ANZ a great place to be. We're proud that people feel they can be themselves at ANZ and 90 percent of our people feel they belong. 

We know our people need different things to be great in their role, so we offer a range of flexible working options, including hybrid work (where the role allows it). Our people also enjoy a range of benefits including access to health and wellbeing services.

We want to continue building a diverse workplace and welcome applications from everyone. Please talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability or access requirements, let us know how we can provide you with additional support.

To find out more about working at ANZ visit https://www.anz.com/careers/. You can apply for this role by visiting ANZ Careers and searching for reference number 108477.

Job Posting End Date

28/01/2026 , 11.59pm, (IST)