About Us

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

About the Role

As an Analyst, you will be supporting the Home Loans business with all Production and Process related activities to ensure accurate customer outcome is delivered. Managing the daily operation by being back up for Production Lead by ensuring timely and accurate processing of requests by effective allocation of work. This also involves maintaining timely business reporting.

Assist Team Leaders, managers and Production Leads with process improvements

Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.

Role Type: Permanent
Role Location: Bengaluru
Work Hours: 8.5h /Day (Rotational Shift )

What will your day look like?

As Operations Support Officer, you will:

• Managing the daily operation of the teams by ensuring timely and accurate processing of requests by effective allocation of work
• Support SME with trainings on the various processes/ Upskilling within the team
• Understanding the process changes and timely re-iterating the same to the team
• Supporting the Manager / Production in planning the day for a smoother close of Business
• Monitoring the performance of EUC tools and ensure all enhancement and get the break fix’s performed within the stipulated timeframe
• Manage query resolutions for the Team and handle escalations timely both for self and oversee Teams allocations.
• Take responsibility for keeping the team re-iterated on Risk and Data Loss Protection by conducting sessions

What will you bring?

To grow and be successful in this role, you will ideally bring the following:

• Provide a high level of customer service to the internal and external customers
• Taking ownership to resolve any customer queries and complaints efficiently and effectively
• Flexible with all Shifts to support the Team working during the shifts and support the Downstream teams
• Mandatory experience and Proficient in making calls to third parties (Australian clients)
• Able to manage dual processes, be a team player by understanding the challenges of fellow Team members to support when in need
• Manage and monitor the processing of daily requests in accordance with Bank policies/procedures and customer instructions
• Making sure request are actioned before the cut of guidelines
• Complete work in a way that shows customer ownership and team support in problem resolution
• Recognise issues requiring escalation and act accordingly.
• Ensure attendance & avoid unscheduled leaves

 
You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

So why join us?

From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.

But it's not just our customers who'll feel your impact. you'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.

We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.

At ANZ, you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability or access requirement, let us know how we can provide you with additional support.

To find out more about working at ANZ, visit https://www.anz.com.au/careers. You can apply for this role by visiting ANZ Careers and searching for reference number 108477.

Job Posting End Date

13/01/2026 , 11.59pm, (IST)