About Us

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

About the Role

As an Operational Analyst you will be responsible for providing customer service to Corporate & Institutional Banking Customers, while ensuring that regulatory and bank requirements are met. The individual has to deliver positive customer experience within agreed timeframes i.e., Service Level Agreements (SLAs).

Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.

Role Type: Permanent
Role Location: Bengaluru
Work Hours: 8.5 hours a day & shift as per buisness requirements.

What will your day look like?

As an Operational Analyst, you will:

• Manage end-to-end processing of Real-Time Gross Settlement (RTGS), international payment transactions, and treasury backoffice operations.
• Ensure strict adherence to the dual control principle, applicable legal frameworks, and internal bank policies and procedures
• Maintain operational accuracy and compliance across all transaction workflows
• Prepare and validate payment orders within designated payment systems, ensuring timely and error-free execution
• Collaborate with internal teams to resolve discrepancies and ensure smooth transaction flow
• Handle international (cross-border) payment transactions with a strong understanding of SWIFT messaging, foreign exchange regulations, and global banking standards
• Liaise with correspondent banks and stakeholders to ensure efficient settlement and reconciliation of international payments

What will you bring?

To grow and be successful in this role, you will ideally bring the following:

• Excellent command of written and spoken English, with the ability to communicate clearly and professionally across teams and stakeholders.
• A proven team player who contributes positively to group dynamics and supports collective goals.
• Proficiency in Basic Computer Applications
• Comfortable working in a dynamic environment, with the ability to adjust to changing priorities and schedules
• Demonstrated capability to identify issues, analyze root causes, and implement effective solutions in a timely manner.
• Willingness to work in rotational shifts, including early morning working hours 

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

So why join us?

ANZ is a place where big things happen as we work together to provide banking and financial services across more than 30 markets. With more than 7,500 people, our Bengaluru team is the bank's largest technology, data and operations centre outside Australia. In operation for over 33 years, the centre is critical in delivering the bank's strategy and making an impact for our millions of customers around the world. Our Bengaluru team not only drives the transformation initiatives of the bank, it also drives a culture that makes ANZ a great place to be. We're proud that people feel they can be themselves at ANZ and 90 percent of our people feel they belong. 

We know our people need different things to be great in their role, so we offer a range of flexible working options, including hybrid work (where the role allows it). Our people also enjoy a range of benefits including access to health and wellbeing services.

We want to continue building a diverse workplace and welcome applications from everyone. Please talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability or access requirements, let us know how we can provide you with additional support.

To find out more about working at ANZ visit https://www.anz.com/careers/. You can apply for this role by visiting ANZ Careers and searching for reference number 101917.

Job Posting End Date

29/08/2025 , 11.59pm, (Melbourne Australia)