About Us

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our customers. Our Institutional bank helps our largest customers move trade and capital around the region, providing our people with great opportunities to build their technical expertise and their careers.

About the Role

We are looking for a QC Team Lead to join our KYC and Onboarding Quality Control team. In this role, you will be responsible for leading and developing the KYC assurance process—conducting quality checks, managing remediation activities, preparing dashboards, and supporting compliance-driven initiatives. You will also assist the team manager in overseeing BAU activities and enhancing quality standards within the KYC onboarding space.

This role is critical to ensuring ANZ maintains high-quality compliance standards in line with internal policies and global regulatory requirements.

Role Type: Permanent
Role Location : Bangalore

What will your day look like?

• Lead and deliver the KYC Quality Control function and associated assurance processes.
• Identify and mitigate potential compliance breaches.
• Monitor team productivity and drive efficiency with reduced error rates.
• Rationalize QC checks based on trend analysis and risk impact.
• Ensure alignment with KYC policy and procedural changes.
• Promote a strong quality control culture across the global team.
• Conduct error analysis, root cause investigations, and drive process improvements.
• Prepare monthly reporting and dashboards (basic Power BI knowledge desirable).
• Assist in audit preparations and act as point of contact for internal/external audits.
• Provide training and support to team members, ensuring clarity and consistency.
• Organize calibration sessions to align on common quality standards.
• Ensure task completion updates and daily reporting to management.

What will you bring?

To grow and be successful in this role, you will ideally bring the following:

• Minimum 8 years of experience in financial services, preferably in KYC/Onboarding and Quality Control roles.
• Strong understanding of ANZ KYC systems (Goltier, MIDANZ, Filenet, BEAM).
• Hands-on experience with tools: COBRA, OSAS, CHACE, CARBE, Advantage Fee, IKON/VEDA.
• Subject Matter Expertise in,Account channel maintenance Account opening, maintenance, closure Channel requests and closures Interest-related checks (e.g. TD, FCA) Billing and fee processes
• Strong analytical, problem-solving, and error analysis skills.
• Experience in team coaching and conducting trainings.
• Beginner to intermediate skills in Power BI preferred.
• Strong proficiency in Microsoft Office.
• Excellent communication skills – both verbal and written.
• High attention to detail and commitment to quality standards.

So why join us?

ANZ is a place where big things happen as we work together to provide banking and financial services across more than 30 markets. With more than 7,500 people, our Bengaluru team is the bank's largest technology, data and operations centre outside Australia. In operation for over 33 years, the centre is critical in delivering the bank's strategy and making an impact for our millions of customers around the world. Our Bengaluru team not only drives the transformation initiatives of the bank, it also drives a culture that makes ANZ a great place to be. We're proud that people feel they can be themselves at ANZ and 90 percent of our people feel they belong. 

We know our people need different things to be great in their role, so we offer a range of flexible working options, including hybrid work (where the role allows it). Our people also enjoy a range of benefits including access to health and wellbeing services.

We want to continue building a diverse workplace and welcome applications from everyone. Please talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability or access requirements, let us know how we can provide you with additional support.

To find out more about working at ANZ visit https://www.anz.com/careers/. You can apply for this role by visiting ANZ Careers and searching for reference number 99022

Job Posting End Date

20/06/2025 , 11.59pm, (Melbourne Australia)