About Us

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

About the Role

The Customer Service Operations (CSO) Business Assurance & Controls are a first line Assurance function for the CSO portfolio and play a key role in delivering and assisting our business units in managing and delivering risk and compliance responsibilities as per the Non Financial Risk framework.

CSO has a vision to actively demonstrate best practice controls, risk and process management extending to ensure the data linkage and oversight of the same is established – this role will be key in maturing and progressing the business to this objective.

Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.

Role Location: Bengaluru

Role Type: Permanent

What will your day look like?

In this role you will be responsible for the day-to-day execution of Governance & Monitoring, Reporting and Insights across Australia Retail CSO Business.  This includes supporting our stakeholders in monitoring & oversight the Non-Financial risk metrics, business risk forum / Risk insights forum reporting, facilitation of audit preparation, supporting Non-Financial risk assessments, governance and stakeholder management. Support in preparing packs for various Risk Forums ensuring timely delivery & accuracy. Support the team to drive and invest in risk data uplift where necessary for continuous improvement through automation with aim to improve productivity and efficiency.

• Build out data analytics and insights capability within broader BA&C team.
• Partner with business facing BA&C teams and business stakeholders to build out data analytics and insights strategy.
• Stakeholder Management & effective collaboration across locations.
• Assist in driving the standardisation, Automation of Risk Forum packs across the Business in addition to reporting of risk insights with a focus on the ‘so-what’ for business stakeholders.
• Engage with aim to drive initiatives and ensuring timely deliverables of all tasks assigned.
• Assist in driving automation in reporting, providing key insights and analytics.
• Perform extensive analysis using data extracted from various sources and graphical representation of operational risk data for senior stakeholders.
• Proactively identify improvement opportunities to enhance CSO’s risk management practices, both through the existing data available and development of additional data and reporting functionality, especially in the event management space.
• Execute other reporting and data related tasks as required.

What will you bring?

To grow and be successful in this role, you will ideally bring the following:

• Proficient in Microsoft Office tools such as Excel & Power Point
• Transformation of existing data in a presentable format to achieve great outcomes.
• To manage priorities and conflicting issues in a professional manner
• To build strong, open, and collaborative working relationships
• Analytical skills with proven capabilities in research, problem solving, and attention to details.
• Excellent communication, interpersonal and stakeholder management skills
• Data Visualization & analytical skills

Good to have skills:

• Assurance background in Operational risk Management along with strong knowledge of Reporting & analysis, dashboard building.
• Exposure to I.AM Framework, Non-Financial Risk Management and reporting. 
• Visual Basics for Applications (VBA) knowledge and MS Excel & MS PowerPoint skills
• Hands-on knowledge and experience with tools and techniques for analysis, data manipulation and presentation, AI & Machine learning (e.g. SQL, Python, QlikSense, Excel VBA, Tableau).

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

So why join us?

ANZ is a place where big things happen as we work together to provide banking and financial services across more than 30 markets. With more than 7,500 people, our Bengaluru team is the bank's largest technology, data and operations centre outside Australia. In operation for over 33 years, the centre is critical in delivering the bank's strategy and making an impact for our millions of customers around the world. Our Bengaluru team not only drives the transformation initiatives of the bank, it also drives a culture that makes ANZ a great place to be. We're proud that people feel they can be themselves at ANZ and 90 percent of our people feel they belong. 

We know our people need different things to be great in their role, so we offer a range of flexible working options, including hybrid work (where the role allows it). Our people also enjoy a range of benefits including access to health and wellbeing services.

We want to continue building a diverse workplace and welcome applications from everyone. Please talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability or access requirements, let us know how we can provide you with additional support.

To find out more about working at ANZ visit https://www.anz.com/careers/. You can apply for this role by visiting ANZ Careers and searching for reference number 96728.

Job Posting End Date

28/05/2025 , 11.59pm, (Melbourne Australia)