About Us

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

About the Role

As a Fulfillment Officer, you will be supporting the Home Loans business with all Production and Process related activities to ensure accurate Customer Outcome is delivered. This also involves maintaining timely business reporting and be the point of contact for the Team manager, SME and customers 

Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.

Role Type: Permanent
Role Location: Bengaluru
Work Hours: 8.5h /Day, Early Morning Shift (Flexible)

What will your day look like?

As a Fulfillment Officer, you will:

• Meet or exceed quality assurance standards.
• Apply high level of judgement in assessing applicant’s loan account arrangement.
• Research customer requests by gathering all relevant information/data, ensuring all available avenues and sources of information are investigated.
• Ensure all research and investigation is accurately recorded including supporting evidence and documentation.
• Ensure cases are processed in compliance with current policies, guidelines
• Process items/events with timeliness and accuracy.
• Meet or exceed productivity standards.
• Handle queries from ANZ customers & staff.
• Effectively communicate all credit decisions.
• Exercise thorough credit worthiness assessment and sound decision-making

What will you bring?

To grow and be successful in the role, you will ideally bring the following:

• Concern for Quality and Standards 
• Results Orientation 
• Customer Focus 
• Succeeding Through Collaboration 
• Problem solving 
• Planning and coordinating 

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

So why join us?

ANZ is a place where big things happen as we work together to provide banking and financial services across more than 30 markets. With more than 7,500 people, our Bengaluru team is the bank's largest technology, data and operations centre outside Australia. In operation for over 33 years, the centre is critical in delivering the bank's strategy and making an impact for our millions of customers around the world. Our Bengaluru team not only drives the transformation initiatives of the bank, it also drives a culture that makes ANZ a great place to be. We're proud that people feel they can be themselves at ANZ and 90 percent of our people feel they belong. 

We know our people need different things to be great in their role, so we offer a range of flexible working options, including hybrid work (where the role allows it). Our people also enjoy a range of benefits including access to health and wellbeing services.

We want to continue building a diverse workplace and welcome applications from everyone. Please talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability or access requirements, let us know how we can provide you with additional support.

To find out more about working at ANZ visit https://www.anz.com/careers/. You can apply for this role by visiting ANZ Careers and searching for reference number 108426.

Job Posting End Date

20/01/2026 , 11.59pm, (IST)