About Us

At ANZ, we're applying new ways technology and data can be harnessed as we work towards a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

Our community of over 5,000 engineers is key to making this happen, because technology underpins every part of our business - from delivering tools, apps and services for our customers, to building a bank for the future.

About the Role

The ServiceNow Platform Administrator & Developer should be knowledgeable in ServiceNow Best practices, to fill a critical role. The core focus of this role is ServiceNow Administration that will work closely with Multiple Tenants and various Integration Squads. We are looking for a candidate who can communicate effectively, collaborate with multiple business units, is adaptable to change and will take the initiative to help develop/manage the stakeholder’s requirement from platform perspective. The successful candidate will be able to take a leadership role in this effort from the ServiceNow Platform space. This team is fast paced, Agile, Lean, and works closely with other teams in a matrix manner. Strong team player, ability to work independently and in a team as well, ability to adapt to a rapidly changing environment, commitment towards learning 

Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.

Role Type:Permanent
Role Location:Bengaluru
 

What will your day look like?

• You need to ensure & maintain ServiceNow Platform is running smoothly. 
• You will be working on the assigned epics/stories/tickets in Jira/ServiceNow and resolve it within SLA 
• As an Engineer, you are expected to attend Scrum Meeting & Daily Stand-ups and share your updates/concerns. 
• Expected to work between 0800-1700 IST and provide On-call support on a rotational basis. 

What will you bring?

To grow and be successful in this role, you will ideally bring the following:

• 4+ Years of Total Experience with 2+ Years in ServiceNow Platform 

• Strong knowledge on ServiceNow Platform Administration 

• Maintains, Develop and Enhances ITSM environment including Incident, Request, Problem, Change and Knowledge Management, Service Catalog, Service Portals, SLAs, Discovery, and Integrations. 

• Participates in the implementation and configuration of other ServiceNow products outside of ITSM to increase the adoption of the ServiceNow platform. 

• Responsible for performing daily administration, issue resolution, and troubleshooting of the ServiceNow platform. 

• Develop systems integrations and process automation - fully utilizing the platform's workflow capabilities 

• Design, create and configure Business Rules, UI Policies, UI Actions, Client Scripts and ACLs including advanced scripting 

• Programming experience with server-side and client-side JavaScript, Ajax, JSON and XML, preferably within ServiceNow (business rules, script includes, client scripts, transform map scripts, etc.) 

• Develop new data imports and transforms 

• Install and maintenance of the mid server 

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

Job Posting End Date

30/01/2025 , 11.59pm, (Melbourne Australia)