About Us

At ANZ, we're applying new ways technology and data can be harnessed as we work towards a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

Our community of over 5,000 engineers is key to making this happen, because technology underpins every part of our business - from delivering tools, apps and services for our customers, to building a bank for the future.

About the Role

As an Engineer in our Command Centre - Global Shift Operations, you’ll play a key role in helping to monitor all the applications system, tasks and supervise the shift assigned to the operator through tools and provide first level support in case of any issues and proactively monitor the applications and systems to avoid critical impacts to the production.

Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.

Role Type:Permanent
Role Location:Bengaluru
Work Hours:24*7

What will your day look like?

• Oversee and manage Tandem/Mainframe shift operations to ensure smooth and efficient functioning of the mainframe systems.
• Lead a team of mainframe operators/Tandem, providing guidance, support, and direction to ensure tasks are completed effectively and efficiently.
• Monitor system performance, identify issues or anomalies, and take corrective actions to maintain system stability and availability.
• Manage the allocated responsibilities as defined in the Incident Management Process for its effective and efficient operation.
• Handle and escalate incidents or problems that arise during the shift, coordinating with technical teams to resolve issues in a timely manner.
• Operate assigned platform(s) to provide reliable, secure and effective first level support to users/ customers.
• Undertake remedial action independently under limited guidance and keep internal users/ customers informed of progress.
• Control, monitor and maintain service availability according to defined standards and procedures.
• Analyse, evaluate and prioritise incidents, changes and work requests and actions to resolve conflict or escalate to next level of support to ensure agreed service levels of performance are met.
• Maintain accurate records, logs, and documentation of operations activities, incidents, and changes for reference and audit purposes.
• Troubleshoot mainframe hardware, software, and network issues, working with technical teams to resolve complex problems and implement solutions.

What will you bring?

To grow and be successful in this role, you will ideally bring the following:

• Significant experience in computer operations, with approximately 6 years in multi-vendor system environments (IBM Mainframe and/ or Tandem and/ or systems management).
• Comprehensive knowledge of Job Control Language (JCL) and /or systems operation and/or systems management, and on-line transaction processing systems (such as IMS, CICS, BASE24).
• Hands-on experience working in Control-M GUI (IBM tool) for batch job monitoring.
• A proven track record in an operational environment with approximately 5 years’ experience in at least two of the following platforms - competent in one and adequate in another. Platforms include -
• Mainframe – Control M, ISPF, $avers, Console, Netview.
• Control-M
• Tandem (NonStop/Authentic)
• Understand infrastructure and application issues to a level that allows ‘escalate or fix’ decisions.
• Well-developed data analysis skills with the ability to work independently or as part of a team. 3-5 years’ experience in a first level support type role with technical knowledge to train others.
• Understanding of operational/technical people management in a multi-platform environment.  
• Understand support team functions and structures to allow correct second-level escalation decisions to occur.
• Excellent written and oral communication skills, and, demonstrated ability to liaise with all levels of management and external parties.

Tertiary qualifications in IT or related discipline preferred.

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

So why join us?

ANZ is a place where big things happen as we work together to provide banking and financial services across more than 30 markets. With more than 7,500 people, our Bengaluru team is the bank's largest technology, data and operations centre outside Australia. In operation for over 33 years, the centre is critical in delivering the bank's strategy and making an impact for our millions of customers around the world. Our Bengaluru team not only drives the transformation initiatives of the bank, it also drives a culture that makes ANZ a great place to be. We're proud that people feel they can be themselves at ANZ and 90 percent of our people feel they belong. 

We know our people need different things to be great in their role, so we offer a range of flexible working options, including hybrid work (where the role allows it). Our people also enjoy a range of benefits including access to health and wellbeing services.

We want to continue building a diverse workplace and welcome applications from everyone. Please talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability or access requirements, let us know how we can provide you with additional support.

To find out more about working at ANZ visit https://www.anz.com/careers/. You can apply for this role by visiting ANZ Careers and searching for reference number 98590.

Job Posting End Date

17/06/2025 , 11.59pm, (Melbourne Australia)