About Us

At ANZ, we're applying new ways technology and data can be harnessed as we work towards a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

About the Role

As a DR Analyst you will provide solid technical knowledge and deep working understanding of service continuity and availability to ensure all ANZ computer systems and applications, including people and functions therein, continue to provide service, with minimum disruption, even under extreme conditions.  You will be an ambassador of the new culture and ways of working providing personal development for people in your teams.

Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.

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What will your day look like?

As a Systems/ Tech Analyst, you are accountable to:

• Ensuring customer needs and requirements are met within service level agreements.

• Establish and maintain a good relationship with System and Function Owners to ensure service continuity and availability meet agreed performance levels.

• Ensure appropriate forward planning based on service continuity and availability standards.

• Ensure that new services and changes to services will be deliverable and manageable according to agreed continuity and availability

• Understanding support team functions and structures.

• Understanding infrastructure and application operational requirements.

• Identifying deficiencies in existing process and/or opportunities to improve existing processes for efficiency gains.

• Building trusted relationships with internal and external stakeholders.

• Understanding customer service metrics (i.e. customer satisfaction, complaints, Service Level Agreements, compliance measures) and developing reports against target metrics, deriving meaningful insights and putting relevant actions plans in place.

• Promoting the new culture and ways of working.

What will you bring?

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• Demonstrable experience in one or more of the following areas:
• Develop and maintain a high level understanding of the internal and external requirements, including regulatory, for DR and BC to ensure the continuity strategy enables a business to meet those requirements.
• A good ‘all-round’ technical background to ensure you can provide guidance and expertise on ‘best practices’ for how to build, manage and plan for disasters.
• Experience working in an ITSM environment, with awareness of ITIL v3 Foundations, ITIL v3 practitioner certifications or similar/higher qualifications.
• The ability to develop relationships with a diverse range of client stakeholders.
• Drive positive change and facilitate the maturity of our processes, ensuring they are “fit for purpose”.

So why join us?

ANZ is a place where big things happen as we work together to provide banking and financial services across more than 30 markets. With more than 7,500 people, our Bengaluru team is the bank's largest technology, data and operations centre outside Australia. In operation for over 33 years, the centre is critical in delivering the bank's strategy and making an impact for our millions of customers around the world. Our Bengaluru team not only drives the transformation initiatives of the bank, it also drives a culture that makes ANZ a great place to be. We're proud that people feel they can be themselves at ANZ and 90 percent of our people feel they belong. 

We know our people need different things to be great in their role, so we offer a range of flexible working options, including hybrid work (where the role allows it). Our people also enjoy a range of benefits including access to health and wellbeing services.

We want to continue building a diverse workplace and welcome applications from everyone. Please talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability or access requirements, let us know how we can provide you with additional support.

To find out more about working at ANZ visit https://www.anz.com/careers/. You can apply for this role by visiting ANZ Careers and searching for reference number [[75668]].

Job Posting End Date

12/09/2024 , 11.59pm, (Melbourne Australia)