About Us

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

Join Business & Private Bank and help deliver our growth ambitions by backing Australian businesses and private clients with the insights, solutions and support they need to move forward. We play a critical role in delivering the ANZ 2030 Strategy and you’ll be part of a team guided by our values to put customers first, deliver with excellence, own the outcome and work as one.

About the Role

As a Team Leader in SME Assessment, you will lead a team responsible for assessing business lending applications and helping customers receive clear, timely decisions. You will set the daily direction for the team, coach individuals to build capability and use performance insights to improve customer outcomes, including Time to Yes.

You will work with operational leaders, frontline teams and key partners to resolve issues, improve the flow of work and maintain strong service, quality and risk outcomes. This role suits a practical people leader who understands lending operations, enjoys developing others and can turn data and feedback into focused action.

Banking is changing and we're changing with it, giving our people opportunities to try new things, learn and grow. Whatever your role at ANZ, you'll be building your future while helping to build ours.

Role Location: Bengaluru

Role Type: Permanent

What will your day look like?

As a Team Leader - SME Assessment, you will:

• Lead the day-to-day delivery of the team, setting clear priorities and managing workflow so customer applications are progressed efficiently and service commitments are met.
• Coach team members through regular feedback, quality conversations and practical support, building sound credit assessment capability and consistent decision-making.
• Use performance, workload and customer data to identify emerging issues, remove barriers and improve outcomes such as Time to Yes, productivity and right-first-time quality.
• Work with frontline and operational stakeholders to understand customer needs, resolve escalated matters and improve the end-to-end lending experience.
• Embed operational excellence disciplines, including daily performance rhythms, effective work allocation, clear standards and follow-through on agreed actions.
• Strengthen non-financial risk management by maintaining effective controls, supporting early identification and escalation of issues, and ensuring policy and process requirements are applied consistently.
• Identify and deliver continuous improvement opportunities that simplify work, reduce rework and improve service without weakening customer or risk outcomes.
• Support change implementation within the team, helping people understand what is changing and ensuring new processes and ways of working are adopted effectively.

What will you bring?

To grow and be successful in this role, you will ideally bring:

• Experience leading people in a lending, credit assessment or comparable operational environment.
• Strong coaching capability, with experience setting expectations, giving useful feedback and supporting individual development and performance.
• A sound understanding of operational performance, workflow and workforce management, with the ability to use data to prioritise work and guide decisions.
• Good judgement in balancing customer needs, service expectations, quality and non-financial risk requirements.
• Confidence working with frontline teams, operational leaders and support partners to resolve issues and deliver practical outcomes.
• A continuous improvement mindset and the ability to identify root causes, test solutions and sustain better ways of working.
• Clear communication skills and the ability to create focus when priorities shift or information is incomplete.
• An inclusive leadership style that builds trust, accountability and engagement across the team.

'Good to have' knowledge, skills and experience

• Knowledge of Business & Private Bank products, lending processes and customer journeys.
• Experience with credit assessment, operational quality or control practices.
• Exposure to structured operational excellence, Lean or continuous improvement methods.
• Experience supporting operational change and embedding new processes, systems or policy requirements.

Job Posting End Date

10/11/2026, 11.59pm, (Melbourne Australia)