About Us

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

About the Role

You will handle all enquiries, provide status updates and turnaround times to Customers, Brokers, Mobile lenders, Branch and Solicitor’s relating to the post assessment of an application. Enquiries through calls and emails. This includes Mortgage Documentation, Settlements, FHOG and Purchase settlement bookings. CSE Officers also case manage application and ensure files are ready for settlement. 

Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.

Role Type: Permanent
Role Location: Bengaluru
Work schedule: Early Morning Shift [ 2 AM Onwards ]

What will your day look like?

As a Contact Centre Service Consultant, you will:

• Answer customer calls professionally and resolve queries on the first call wherever possible.
• Gather all necessary information, research issues, and escalate when required.
• Follow best practice procedures to meet AHT and quality standards.
• Process tasks accurately and on time while staying updated on new products and policies.
• Support team members, participate in coaching, and contribute ideas for improvement.
• Follow all compliance, security, and risk guidelines.
• Maintain ICARE values, collaborate with peers, and help create a positive work environment.
• Participating actively in the achievement of team goals and be willing to take on additional responsibilities (e.g. mentoring new staff) to improve team performance.

What will you bring?

To grow and be successful in this role, you will ideally bring the following:

• Committed to understanding customer needs and delivering meaningful experiences.
• Adaptable to change with a positive, solution‑oriented mindset.
• Driven to achieve high‑quality results with ownership and accountability.
• Makes balanced, data‑informed decisions.
• Experienced in voice-based customer interactions with clarity and professionalism.
• Efficient in handling and responding to customer calls.
• Strong communication skills that build trust and enhance customer experience.

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

So why join us?

ANZ is a place where big things happen as we work together to provide banking and financial services across more than 30 markets. With more than 7,500 people, our Bengaluru team is the bank's largest technology, data and operations centre outside Australia. In operation for over 33 years, the centre is critical in delivering the bank's strategy and making an impact for our millions of customers around the world. Our Bengaluru team not only drives the transformation initiatives of the bank, it also drives a culture that makes ANZ a great place to be. We're proud that people feel they can be themselves at ANZ and 90 percent of our people feel they belong. 

We know our people need different things to be great in their role, so we offer a range of flexible working options, including hybrid work (where the role allows it). Our people also enjoy a range of benefits including access to health and wellbeing services.

We want to continue building a diverse workplace and welcome applications from everyone. Please talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability or access requirements, let us know how we can provide you with additional support.

To find out more about working at ANZ visit https://www.anz.com/careers/. You can apply for this role by visiting ANZ Careers and searching for reference number 110058.

Job Posting End Date

20/02/2026 , 11.59pm, (IST)