About Us

At ANZ, we're applying new ways technology and data can be harnessed as we work towards a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

About the Role

As a Systems Analyst in Change Management, you will play a crucial role in ensuring the compliance and governance of change orders. You will interact with and support change owners, service managers, and other stakeholders to ensure changes are implemented with standard lead times and minimal impact on the business.

Banking is evolving, and so are we. This role offers you the opportunity to try new things, learn, and grow. At ANZ, you will be building your future while helping to build ours.

Role Type: Permanent
Role Location: Acacia Office
Work Hours: 24/7 (9 hours a day)

What will your day look like?

The Technology Change Management team aims to maximize value for our customers by identifying and mitigating impacts and risks to business services due to technical changes. The team is responsible for controlling the identification, approval, and implementation of technical changes to the production system that could impact ANZ services.

• Daily interaction with stakeholders.

• Handling stakeholder queries and resolving issues.

• Understanding the change process.

• Managing end-to-end change requests efficiently.

• Ensuring all required approvals are in place before submitting changes.

• Partnering with Change Coordinators to review changes and ensure risk and impact assessments are conducted according to defined procedures.

• Making decisions regarding risks and changes that could impact the business.

• Managing a high volume of changes daily.

• Providing operational support to ensure KPIs and SLAs are achieved.

• Identifying opportunities for continuous improvement.

What will you bring?

To be successful in this role, you should ideally have:

• Good knowledge of ITIL, Change Management, and Service Management processes.

• Strong presentation skills.

• Ability to work under pressure.

• Excellent communication skills and the ability to engage with others at all levels.

• Experience with ServiceNow.

Desired Skills

• 5 to 6 years of experience in managing ITIL processes, with at least 4 years in change management.

• ITIL v3 or ITIL v4 certification.

• Strong communication and leadership skills.

• A graduate degree (preferably in Information Technology, but not mandatory).

So why join us?

ANZ is a place where big things happen as we work together to provide banking and financial services across more than 30 markets. With more than 7,500 people, our Bengaluru team is the bank's largest technology, data and operations centre outside Australia. In operation for over 33 years, the centre is critical in delivering the bank's strategy and making an impact for our millions of customers around the world. Our Bengaluru team not only drives the transformation initiatives of the bank, it also drives a culture that makes ANZ a great place to be. We're proud that people feel they can be themselves at ANZ and 90 percent of our people feel they belong. 

We know our people need different things to be great in their role, so we offer a range of flexible working options, including hybrid work (where the role allows it). Our people also enjoy a range of benefits including access to health and wellbeing services.

We want to continue building a diverse workplace and welcome applications from everyone. Please talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability or access requirements, let us know how we can provide you with additional support.

To find out more about working at ANZ visit https://www.anz.com/careers/. You can apply for this role by visiting ANZ Careers and searching for reference number [[95237]].

Job Posting End Date

14/05/2025 , 11.59pm, (Melbourne Australia)